Delivery Excellence - QRM Product Specialist Consultant - National_Office

Recruiting for this role ends on 4/6/2025.

Work you'll do/ Job responsibilities:

• Provide functional support for the QRM products by managing the product/process related queries coming in from PMD level audience in the common mailboxes.
• Collaborate with the other team members, QRM leaders, to ensure quick resolution of any functional or technical product issues.
• Manage risk consultation scheduling, compliance and tracking.
• Conduct system performance and operational checks.
• Monitor for data issues. Escalate any data issue to the technical team and help with triaging.
• Support the functional team in organizing and assisting with new support enhancements and functions.
• Participate in team conferences to recommend and specify data requirements.
• Create high quality and clear functional process documentation.
• Support the technical team in defect identification and triage.
• Support continuous improvement in all functions.
• Work collaboratively with others in support of the ET&A team priority initiatives and/or ad hoc activities, as needed.
• Support and suggest ways to continuously improve processes to enhance relationships and business impact.

QRM provides support from pursuit through engagement delivery to anticipate, advise on, and mitigate risks and quality issues. Enabling Technical & Analytics (ET&A) team sits within QRM to support the technology and analytics needs of the QRM team. This team promotes innovation, drives efficiencies and collaboration, and provides meaningful insights to manage risk and improve the quality in the way we sell and deliver projects. This results in market differentiation, improved client outcomes, and positions our business to navigate the growing complexity in our engagements.

Qualifications:

Required:

• Bachelor's degree (or foreign equivalent) with Business or Technical background.
• 5 to 5 years of relevant work experience.
• Exceptional communication skills with the ability to communicate (verbally and written) to all levels of the business, especially senior leadership.
• Exceptional attention to detail, time management and organizational skills.
• Strong analytical skills with ability to multi-task.
• Ability to act proactively and take the lead when appropriate.
• Ability to work independently and as part of a team in a dynamic work environment.
• Ability to work successfully on a virtual team.
• Possess knowledge and experience working with internal technical systems.
• Experience MS Office suite (Word, Excel, and PowerPoint).
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $80,550 to $134,250.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. See notices of various ban-the-box laws where available.

Requisition code: 211791