Position Summary
Cyber Technology Asset Management (TAM) Manager - ServiceNow
As a TAM Manager, you will be a trusted adviser helping our clients manage their technology asset landscape through the lens of four value pillars: visible, optimize, secure, & comply. You will help our clients gain visibility of their technology landscape across their enterprise to effectively maximize asset value, optimize spend and reduce waste. You will also help our clients protect their assets from Cyber Threats and meet the demands of meeting today's complex regulatory compliance requirements.
Deloitte is recognized as a Global Strategic Partner of ServiceNow, and we are at the forefront of innovation in ServiceNow implementation services. As a TAM Manager, you will focus on delivering our TAM services leveraging ServiceNow's technology and bring value to our clients by understanding their needs, anticipating future needs, and executing on efforts to fulfill the needs while providing an inspiring client experience for them.
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Work you will do
- Lead and support project teams to help clients develop and implement leading practices, including designing, and transforming organizations and governance, process, and technology solutions to become industry leading organizations.
- Provide guidance and manage activities which may be occurring simultaneously at the client. Illustrative activities may include asset renewals, ticket processing / fulfillment, cost optimization initiatives, process efficiency implementations, data analytics, security analysis, application/service modeling, system integration, and engagement reporting.
- Lead the design and architecture of ServiceNow solutions, including custom applications and integrations, which meet client needs and industry best practices.
- Collaborate closely with clients and cross-functional teams to gather and understand business requirements and translate them into technical designs.
- Provide technical leadership and mentorship to our broader teams to ensure the successful execution of ServiceNow projects.
- Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements.
- Participate in business development opportunities to gain experience our ServiceNow TAM practice
- Client engagements will vary in complexity and duration.
Required Qualifications:
- Bachelor's degree in information technology, Computer Science, related field, or equivalent experience.
- 6+ years of ServiceNow architecture, design, implementation, and technical experience in complex environments.
- 3+ years of experience with key cloud technologies with extensive hands-on experience with ServiceNow.
- 3+ with ServiceNow ITAM and ITOM products: Software Asset, Hardware Asset, Cloud, Operational Technology Assets, Discovery, Service Mapping CMDB and related ServiceNow certifications.
- Experience with core Technology Asset Management processes and best practices for large global organizations with complex environments and ability to manage functional teams.
- Good understanding of web technologies (XML, HTML, Angular JS, Web Services) and JavaScript development on the ServiceNow platform and ability to manage technical teams.
- Ability to travel up to 50% based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred:
- Proven ability to influence stakeholders effectively, lead complex projects, and tie technology back to business needs and desired outcomes.
- A passion for advising and guiding customers, excellent critical thinking skills, and effective communication abilities.
- Professional services /consulting experience.
- Proficiency in MS Office and CRM/project management software.
- ITIL experience or certifications.
- ITAM Industry-related certifications.
- Additional ServiceNow certifications.
- Scrum Master or Agile certifications.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,815 - $252,450.
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Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose
Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte Advisory" means Deloitte & Touche LLP, which provides audit and enterprise risk services; Deloitte Financial Advisory Services LLP, which provides forensic, dispute, and other consulting services; and its affiliate, Deloitte Transactions and Business Analytics LLP, which provides a wide range of advisory and analytics services. Deloitte Transactions and Business Analytics LLP is not a certified public accounting firm. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. These entities are separate subsidiaries of Deloitte LLP.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 202335