Position Summary
Deloitte Consulting LLP seeks a Consulting, Studio Staff in Austin, Texas and various unanticipated Deloitte office locations and client sites nationally.
Work You'll Do
Perform digital and service UX/UI (User Experience and User Interface) design, practice a rigorous design process, and utilize these designs to drive innovative and transformative solutions that address the client's next generational needs. Design modern and industry-specific solutions to deliver outcomes that improve flexibility, scalability and cost management using conversational UI augmented, virtual or mixed reality and motion design. Create designs, from concept through prototyping, with modern programs or technologies. Bring user-centered design (UCD) process methods to create Deloitte-customized information architectures, user flows and journeys, personas and scenarios, and wireframe artifacts. Facilitate workshops and user testing sessions that meet business goals and ensure a positive user experience.
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--15% Travel required nationally.
--Telecommuting permitted.
--Work location includes various unanticipated Deloitte office locations and client sites nationally
Requirements
Bachelor's degree or foreign equivalent in Business Administration, any STEM field, or a related field. Must have 1 year of related work experience in the job offered or in a related occupation. Position requires 1 year of related work experience in each of the following:
• Performing UX design processes including ethnographic research, competitive mapping, heuristic analysis, accessibility audit, focus groups, card sorting, and generating User Experience (UX) deliverables including user research reports, mind-maps, personas, information architecture, User journeys, wireframes, User Interface (UI) design systems, and prototypes.
• Utilizing design thinking and human-centered design to drive innovation for AI-based automation solutions utilizing Imagen, LaMDa, and Optical Character Recognition (OCR) technologies Amazon Textract and Google Vision API;
• Extracting, refining, and analyzing customer feedback data sources utilizing Customer Satiisfaction (CSAT) and Customer Effort Score (CES) survey data, Net Promoter Score (NPS), case and call volumes, and social data to identify key customer pain points and optimize the customer experiences for products;
• Collaborating with product managers, engineers, and cross-functional stakeholders to gather functional and technical requirements and translating into product design solutions and corresponding key performance indicators including usability, accessibility, andscalability, using the Nadler-Tushman model and SWOT analysis;
• Applying design principles and tools Sketch, Figma, and Framer to create and optimize branding, visual hierarchy, typography, and grid layouts for websites and mobile applications;
• Using lean UX techniques in conjunction with agile frameworks and methodologies Scrum, backlog refinement, sprint planning, sprint review, and retrospectives to help UX teams deliver customer-centric solutions in short and iterative cycles;
• Performing statistical data analysis using relational databases and tools Jupyter, PostgreSQL, and R-Studio, to extract valuable UX related statistics and data points;
• Designing and implementing front-end UI for applications according to technical requirements, using HTML, CSS, and JavaScript in combination with application frameworks AngularJS, and ReactJS.
Other
Hours: M-F, 40 hours/week.
If offered employment, must have legal right to work in U.S. EOE, including disability/veterans.
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Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose
Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 195797