Work you'll do:

• Work closely with Cloud leadership and clients to ensure seamless communication and provide regular updates to technical, business, and executive teams during the triage and resolution of production outages. In addition to c
  oordinate, allocate, and prioritize incoming work requests among team members, ensuring alignment with their skills, competencies, and current workload.

Responsibilities include:

• Oversee resource availability and manage the scheduling of support during after-hours, weekends, and holidays.
• Facilitate daily transitions of work products and manage requests for environment promotions between onshore and offshore teams across multiple technical settings.
• Develop, organize, revise, and submit change requests for the State of Louisiana Production environment.
• Strategically communicate project timelines and milestones to all stakeholders efficiently to ensure clarity in short-term and long-term planning.
• Ensure timely delivery of Enterprise Service Bus and Application Programming Interface Gateway components to State Agencies and external vendors.
• Address and resolve issues related to connectivity, access limitations, and other barriers impacting work processes for agencies, vendors, and technical staff.
• Serve as technical contact among various teams, both internal and external, to support the seamless execution of related tasks.
• Effectively communicate intricate technical concepts through both oral and written means.
• Conduct System Integration Testing (SIT) and Quality Assurance (QA) testing as required for projects of varying scope.
• Employ software management tools to create and refine preliminary system screen mockups for client review and approval.
• Generate, assess, edit, and maintain technical documentation and other written communications.
• Serve as the initial point of contact for escalations and notifications of issues.

The team:

Deloitte's Government and Public Services (GPS) practice of our people, ideas, technology and outcomes is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Deloitte's Cloud offering consists of engineers and technical thought leaders who build cloud solutions that help shape the future of global enterprises. Our Cloud team is at the heart of technical solutioning and at the leading edge of product development

Our Cloud Engineering team focuses on enabling our client's end-to-end journey from On-Premise to Cloud, with opportunities in the areas of: Cloud Strategy, Op Model Transformation, Cloud Development, Cloud Integration & APIs, Cloud Migration, Cloud Infrastructure & Engineering, and Cloud Managed Services. We help our clients see the transformational capabilities of Cloud as an opportunity for business enablement and competitive advantage.

Cloud Engineering supports our clients as they improve agility and resilience, and identifies opportunities to reduce IT operations spend through automation by enabling Cloud. We accelerate our clients towards a technology-driven future, leveraging vendor solutions and Deloitte-developed software products, tools, and accelerators.

Qualifications:

Required:

• Bachelor's degree
• Travel up to 20% on average, based on work you do and the clients and the industries/sectors you serve.
• Must be legally authorized to work in the United States without the need
  for employer sponsorship, now or at any time in the future

Preferred:

• Experience with supporting State clients
• Experience with CA Broadcom Layer 7 API Gateway Policy Manager.
• Experience with SAG APIGW Manager.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

Recruiting tips

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 202323