910 Erie Blvd ESte 150, Syracuse, New York, 13210-1048, United States of America

The Senior Manager of Hospital Outreach will lead a team of Dialysis Transition Managers. These individuals are responsible for conducting outreach to hospitals in an effort to improve the transition of care experience for renal patients transitioning from the hospital to outpatient dialysis. This leader will drive change through others by helping to coach teammates in order to improve the quality of outreach and enable learnings and feedback from these key hospital stakeholders. They will be required to work cross functionally to identify, prioritize, and communicate the opportunities that will have the greatest impact on patient and hospital experience.

• Leverages hypotheses-based approach to identify, validate and quantify opportunities
• Develops infrastructure around data, tools and processes to create sustained organizational capabilities
• Coaches and develops others to improve skills necessary to be successful in their role
• Creates a special place among their team by fostering a sense of belonging
• Distills complex business problems into cohesive, impactful stories; builds appropriate horizontal and vertical logic in presentations
• Continues to push thinking and find opportunities for improvement and growth
• Presents comfortably and compellingly to senior audiences
• Finds fulfillment in development and execution of strategies; Goes deep when necessary and zooms out when appropriate
• Successfully manages relationships with senior leaders and peers and can influence a diverse group of stakeholders through effective communication and strong interpersonal skills
• Works closely with teammates in the clinics and develops long-standing relationships with operators and clinicians
• Allocates team resources to ensure all timelines and deliverables are met
• Creates and manages project plans that drive accountability for complex, cross-functional initiatives; Gets the right stuff done
• Up to 30% travel may be required at times; though typical travel is 5-10%

• Experience leading others
• Experience driving transformational change through teams from concept through implementation with tangible impact on operating/financial performance
• 5-10 years of total work experience in progressive roles
• Experience or degree in a healthcare related field strongly preferred