5200 Virginia Way, Brentwood, Tennessee, 37027, United States of America

What Will You Do?

This position performs revenue cycle duties including but not limited to:

Researching patient insurance and demographic information for accuracy, responding to billing vendor questions on patient accounts, reviewing and reconciling insurance billing issues.

Open to Teammates across the U.S.

RCM experience highly preferred

Insurance verification experience preferred.

Example of daily responsibilities includes:

• Perform duties for revenue operations related to either medical insurance coverage accuracy, or working with billing vendor to resolve credits on accounts
• Research to find patient insurance and demographic information (multiple online sites) and sharing information with billing vendor
• Communicate with billing vendor to ensure proper insurance coverage for our patients
• Respond timely and accurately to billing vendor requests
• Resolving credits when overpayments are received from payers and refunds need to be issued.
• Collaborate with other revenue operations teams to ensure seamless processes across teams
• Help identify process changes and opportunities for continuous improvements
• Maintain current patient account information at all times
• Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies

• May be asked to work overtime as needed
• Attend team meetings, phone conferences, and training as needed
• Know, understand and follow teammate guidelines, employment policies, and department or company procedures

• Previous medical billing revenue cycle experience: An in-depth understanding of full-cycle revenue is required. From patient demographics/insurance to charge posting, payments received, account adjustments and final resolution of patient accounts is necessary.
• Excellent critical thinking and problem-solving skills: Every patient account and every insurance payor offers its own set of unique challenges. The ability to think through a situation and carefully identify the best action to take is critical to be successful at this role
• Strong communication and interpersonal skills: The position involves regular communication with billing vendor, as well as relationship building and interaction with other teammates
• Ability to adapt quickly: Our environment can change quickly on a daily basis. Adapting and demonstrating resiliency are key.
• Ownership: Teammates in this position will own a book of business. With some support of their leadership, teammates in this role should demonstrate drive and initiative to work through their queue.
• Creating a Special Place: Understands and embraces the DaVita culture.

• High school diploma or equivalent
• Basic computer skills and proficiency in MS Word, Excel, and Outlook

• Knowledge of revenue cycle, insurance rules, and regulations for federal, state, and/or managed care payers in multiple states
• Knowledge of medical billing and reimbursement practices
• Usage of DaVita billing and reimbursement systems
• Basic medical reimbursement terminology
• Basic knowledge of healthcare reimbursement accounting principles