2245 Rolling Run DrSte 11, Baltimore, Maryland, 21244-1858, United States of America
The DaVita IKC Team is looking for a Clinical Services Manager - RN to support the Mid-Atlantic region.
Note: This role is not a people leadership role but is a process manager role.
DaVita Integrated Kidney Care (DaVita IKC) is the integrated care division of DaVita Inc. working on DaVita's vision to provide integrated care to all ESRD patients, who are some of the most medically complex and vulnerable patient populations in the US. Our more than 600 dedicated nurses, care coordinators, nurse practitioners (NPs) and business professionals integrate and manage care for more than 20,000 patients with late-stage chronic kidney disease (CKD) and end stage renal disease (ESRD) across the US each month.
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We've proven that integrating care achieves the triple aim of improved patient quality of life, better outcomes and lower total cost of care. What sets DaVita IKC apart is that we not only provide great care management but we start with our heart with our patients and each other. We focus on creating both a great experience for our patients and a special place to work for our teammates.
We're on a mission to revolutionize kidney care, with a vision of making integrated care the standard of care for all renal patients. To help us achieve our vision, we're investing extensively in developing both our model of care and our team. When you join DaVita IKC, you're joining a compassionate team committed to quality patient care. Through our commitment to training, growth and quality we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.
Essential Duties & Responsibilities of the Clinical Quality Manager:
- Owns and drives clinical quality through direct RN observation and coaching in the following categories: care delivery, patient interactions, preparation and prioritization, plan of care development and follow through, workflow tool utilization, documentation, and escalation forums
- Responsible for ongoing assessment and coaching of clinical acumen in pursuit of decreasing patient admissions and readmissions
- Collaborates with the education team, Subject Matter Experts, and Regional Operations Managers (ROMs) on educational tools and policies related to new processes.
- Conducts standardized audits of IKC RNs' work and patient results.
- Provides regular coaching and mentoring of team members to enhance job satisfaction and retention.
- Provides and/or monitors monthly scorecards and other related reports and creates action plans as needed for each VHN.
- Conducts site visits with assigned team members as required by outside agencies and IKC Internal audit processes as directed.
- Travel required: up to 75% may include overnight travel
- A.D.N degree from accredited school of nursing required; B.S.N. preferred
- Current RN license in state of Maryland and Virginia
- Live in MD or VA and able to travel in the region as needed
- Minimum of 5 years experience in clinical nursing REQUIRED
- Variety of types of renal nursing experience - HHD, PD, etc. - HIGHLY PREFERED
- Previous Case Management Experience - HIGHLY PREFERED
- Experience in healthcare performance coaching - REQUIRED
- Demonstrated experience managing to data driven outcomes and process improvement
- Current CPR certification: Certified Nephrology Nurse (CNN) or Certified Case Manager (CCM) preferred
- Current driver's license with positive driving record required; ability to meet requirements of insurance coverage
- Solid computer skills and proficiency in MS Word, Outlook, PowerPoint, and Excel
- Team player with high level communication skills
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply.
What We'll Provide
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform Star Learning.
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At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
Applications are accepted on an ongoing basis.
Salary/ Wage Range
$68,400.00 - $100,400.00 / year
Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.