3201 S 323rd St, Federal Way, Washington, 98001-5023, United States of America
Job Description:
This Analyst, Analytics will be responsible for managing and optimizing the reporting capabilities at DaVita. They will work closely with various stakeholders and our team to gather requirements, and design, develop, and implement reports that provide valuable insights into key performance indicators (KPIs) and operational metrics to help measure success.
Key Responsibilities:
- Requirements Gathering: Collaborate with business stakeholders to understand reporting needs and requirements.
- Report Design: Design and develop customized reports using NICE Systems' reporting tools and Tableau to meet business objectives.
- Data Analysis: Analyze data to identify trends, patterns, and anomalies, providing actionable insights to stakeholders.
- Report Implementation: Implement and deploy reports, ensuring accessibility and usability.
- Performance Optimization: Optimize report performance and efficiency to minimize processing time and resource utilization.
- User Training and Support: Provide training and support to users on accessing and interpreting reports effectively.
- Quality Assurance: Perform quality assurance checks on reports to ensure accuracy, consistency, and compliance with department standards.
- Documentation: Document report specifications, design, and deployment processes for future reference and audit purposes.
- Continuous Improvement: Stay updated on the latest trends and best practices in reporting and analytics, proposing and implementing enhancements to existing reporting processes.
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- Strong analytical and problem-solving skills, with the ability to interpret complex data sets.
- Knowledge of SQL or other query languages for data manipulation and extraction.
- Experience with Excel and Python.
- Experience in report design and development, preferably in a customer service or contact center environment.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Attention to detail and a commitment to delivering high-quality reports that meet stakeholders' needs.
- Bachelor's degree in computer science, information technology, business analytics, or a related field (preferred).
- Familiarity with contact center operations and metrics (e.g., average handle time, first call resolution) is a plus.
- Certification in NICE Systems' products or relevant analytics tools.
- Experience with ServiceNow™ ITSM Platform, Salesforce preferred.
- Experience with Tableau™ or similar data visualization technologies.
- Experience applying Mathematical (Statistical) concepts in data analysis.
- Other duties as designed.
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
Applications are accepted on an ongoing basis.
Salary/ Wage Range
$55,000.00 - $75,500.00 / year
Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.