Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position SummaryThis can be a remote opportunity for the right individual. We are open to location based on skill setAs a Strategic Account Executive, you will be responsible for developing strong personal and collaborative internal and external relationships to manage a book of business (e.g., large and mid-size self-funded employer groups) to achieve customer satisfaction, and membership objectives. This position focuses exclusively on Meritain Health's pharmacy business, Meritain Pharmacy Solutions. Key Responsibilities:

• Executes tactical components of the client management team's business plan for each customer.
• Responsible for managing (Relationship Management) of daily (service) Plan Sponsor/Producer Concerns.
• Executes on objectives aligned to the customer and organizations goals for a block of business to include discussions on service levels and expectations, process improvements, operation of pharmacy benefits plans, identification of gaps in service levels, and determination of root causes and solution development.
• Offers creative product and service solutions to address client's evolving needs.
• Monitors on an on-going basis client's product lines and services to ensure client's needs are being met. Supports the overall annual business plan and account strategy.
• Collaborates with Medical account team members and pharmacy support areas on more complex product or service issues to ensure client's needs.
• Collaborates cross-functionally to identify, implement, and monitor the customer's service efficiencies, including contract and performance guarantees.
• Collaborates with team members new client implementation to manage the integration of client's and Meritain's internal organizations, ensuring a smooth installation.
• Performs service-related tasks on existing customers and may participate in open enrollment to assist in trying to gain membership.
• Service delivery on the customer relationship; including day to day service contact, key point of contact for service and oversee resolution of administrative issues, manage Key meetings, and follow up (reporting, quarterly meetings, introduction of changes, etc.)
• Coordinates service work/resolution of service issues using appropriate team members and matrix partners including communication and documentation.
• Provide support on opportunities for new products and services.

• 3-5 years of relevant healthcare industry experience.
• Ability to travel 25% - 50%
• Ability to leading open enrollment strategy, including on-site client meetings.
• Strong communication skills.
• Communication experience with C-suite level individuals.
• Monitoring and reporting results of Performance Guarantees.

• Previous Client Management experience with a Health plan carrier.
• Previous Client Management experience with a pharmacy benefit manager (PBM).
• 3 - 5 years of experience of relevant pharmacy industry experience.

• Bachelor's degree in business or equivalent work experience.