Sr Mgr, Sales Operations

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary

We are looking for a high-energy, strategic, and adaptable Senior Manager to join our Sales Enablement, Field Activation & Communication Team. In this role, you will be at the forefront of driving enablement, activation and engagement strategies for PBM account teams, ensuring they are equipped to deliver impact. This is a fast-paced, high-visibility position requiring exceptional communication skills, a strategic mindset, and a passion for AI and the future of business.You'll thrive here if you:

• Love to work hard and take pride in making meaningful contributions.
• Are drama-free, collaborative, and thrive in ambiguity while building strong relationships.

• Can navigate complex and evolving topics, distilling them into compelling, actionable insights.
• Are a strong writer, adept communicator, and confident presenter - comfortable addressing large audiences.
• Are a self-starter who loves to learn, teach, and adapt in an ever-changing landscape.

• As the Sr Manager, you will be responsible for overseeing, driving, organizing, documenting, reporting and ensuring urgent resolution of high priority escalated issues that affect our clients. This involves:
  • Coordinating multiple stakeholders across multiple functional areas to immediately resolve escalated issues that impact multiple clients.
  • Supporting activity to identify and confirm breadth of issues, (i.e., single client or multiple client impacting issue, assessing the potential lines of business the issue could impact).
  • Ensuring timely, clear, complete, thorough and consistent documentation of remediation activity.
  • Challenging and probing Business Unit leaders for effective Root Cause Analysis and Remediation plans.

• Strategic Field Activation: You will develop and execute high-impact programs to equip field teams with the knowledge, tools, and narratives they need to succeed to support assigned programs.
• Executive & Cross-Functional Engagement: You will work closely with senior leaders, marketing, sales, and product teams to ensure alignment and clarity in messaging. The ability to build and maintain a strong network of internal partners and operational leaders is critical.
• Communications & Enablement: As needed, you will craft compelling communications, presentations, and learning materials that resonate with diverse audiences.
• Change Management & Influence: Guide teams through evolving market and organizational changes with clarity and confidence.
• Project Ownership & Team Collaboration: Independently drive initiatives while contributing to a culture of teamwork and shared success.

• 7+ years of experience in project management in a professional services environment.
• 5+ years healthcare industry experience.
• Ability and flexibility to accommodate minimal travel.
• Demonstrated ability to systematically think through complex topics, distilling them into actionable phases.
• Proven ability to simplify complex topics and communicate them effectively across various levels of an organization.
• Experience working in fast-paced and ambiguous environments where adaptability is key.
• Strong interpersonal skills, and relationship building abilities.
• A team-first attitude with the ability to work independently and collaboratively.
• Self-motivated, proactive and hungry to make an impact.

• Salesforce.com experience is preferred.
• Candidates who are adept at navigating and applying new technology are preferred. This includes work to identify ways AI can be leveraged to improve existing business processes.
• PBM experience is preferred.
• 5+ years of client-facing/client relationship management experience is preferred.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.