Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position Summary
CVS Healthspire Value-Based Services (VBS) is a new and rapidly scaling business within CVS Health where the best-in-class population health capabilities across our Health Care Delivery organization are deployed to manage Medicare Advantage members delegated to our risk-bearing entity. We are focused on ensuring our delegated members are receiving high-quality and cost-effective care.If you have an analytical and systems mindset, deep experience driving operational excellence, and desire the opportunity to have a meaningful impact on the people we serve, this might just be the next best step in your career.We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists, and National Guard) as well as military spouses to apply for CVS Health job opportunities.Position Summary
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The Sr. Manager, Operations Insights & Analytics will support VBS in analyzing process and clinical metrics across care models, providing insights, and recommending improvements. Responsibilities include, but are not limited to:
- Support teams across Health Care Delivery to facilitate the acquisition of data and information necessary to drive strategic and operational decision-making.
- Analyze historical data to identify operational trends and forecast future performance.
- Facilitate root cause analyses to identify key barriers to meeting or exceeding targets.
- Prepare routine and ad-hoc reports for leadership and other stakeholders, presenting key insights, trends, and performance indicators.
- Provide actionable insights that drive business decisions, including operational enhancements, process improvements, or new strategies.
- Minimum 6 years of experience collecting, validating, organizing, and analyzing data from multiple sources, including claims data, and providing actionable insights.
- Subject matter expertise in lean and six sigma frameworks, with experience facilitating root cause analyses with SMEs from diverse functional areas.
- Proficiency with healthcare applications (e.g., EMR, Salesforce), writing SQL queries, data visualization tools (Tableau, Power BI), and MS Excel (Power Query).
- Demonstrated ability to create and maintain a suite of reports, including charts, graphs, and tables, that support routine and ad-hoc business reviews and decision-making.
- Excellent verbal and written communication; ability present complex information in a way that effectively engages, influences, and drives action.
- Candidate can live anywhere in the United States.
- Familiarity with Alteryx.
- Background in epidemiology, biostatics, or decision science.
- Bachelor's degree or equivalent combination of education and experience.
The typical pay range for this role is:$82,940.00 - $182,549.40
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 02/28/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.