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DRAFT
Position Summary
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Aetna Health is transforming health insurance and wellness via digital software products that enable a best-in-class self-service experiences and member engagement. This team is responsible for the development of road maps to meet Aetna's digital strategies and operational imperatives as well as execution of the roadmap capabilities. Aetna Health uses the latest design approaches, technologies, and processes.
As a Senior Healthcare Product Manager within the Healthcare Benefits (HCB), you will be accountable for delivering a complex, end to end integration products that enable our members to successfully complete self-service tasks. Your work will directly impact Aetna's digital first goals and contribute to an overall reduction in phone calls from our members for routine inquires. To achieve this, you will be responsible for creating a member self-service digital end to end journeys that are easy, transparent and cohesive. You will do this through:
- Applying a growth mindset, being intellectually curious
- Gaining the confidence and trust of others through honesty, integrity and authenticity.
- Seeking out and applying knowledge related the end-to-end business processes that are being enabled for digital self-service
- Managing through ambiguity and complexity to take calculated risks to solve problems and achieve challenging goals
- Having a strong sense of urgency to drive issues to closure
- Asking the right questions to get to the root cause to define problems before moving to solutions
- Owning the product vision, roadmaps, epics, and features and leading the team to success by working across groups and holding self and colleagues accountable for delivering results.
- Ensuring internal product stakeholders needs /expectations are met and promote transparency by communicating through SAFe practice.
- Using member feedback and quantitative data insights to improve digital self service capabilities.
6+ years of digital product management or ownership plus managing significant digital product initiatives.
6+ years of product management skills such as roadmaps, driving deliverables, partnering with key stake holders, strong technical knowledge of products and systems.
3+ years of experience with healthcare operations digital product strategies and support.
3+ years of experience to select, develop and allocate work for a team of staff members.
Preferred Qualifications
Healthcare call center or claims experience
Multi system end to end integration experience
Agile / SAFe experience
Back-End Server experience
SDLC (Software Delivery Life Cycle) experience
Previous Software Engineering or experience working with software engineering teams.
Pay Range
The typical pay range for this role is:
$130,295.00 - $284,280.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
We anticipate the application window for this opening will close on: 10/26/2024
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.