Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Sr Manager, Digital Strategy & Design Company and Department OverviewCVS Health is a leading health solutions company that delivers cutting edge care solutions to patients and clients. We help patients/members prevent and navigate chronic conditions through analytically driven personalized care management and delivery. We help improve access, lower costs, impact root causes of disease progression, and deliver a trusted experience to meet our members where they are. As one of the most trusted brands in the nation, our deep relationships with more than 100 million members give us a distinct advantage. Centering our work around consumers at an unequaled scale enables us to drive deeper penetration of our health products and services and meet their everyday health needs. We are dramatically reshaping how they experience care, with a unique blend of consumer, health care, and risk management expertise all within one company.The CVS Health Healthspire PayorSolutions organization designs, delivers, and operates configurable collectionof products, initiatives, and tools thatcomplement the benefit plans of our enterprise employer and health plan customers. Our care delivery and care management solutions target population health outcomes that require risk mitigation, intervention, and ongoing chronic care management. We use technology-enabled population identification based on multisource data integration - medical claims, pharmacy claims, lab data and member feedback - for applying evidence-based opportunities and an omnichannel, next best action approach. Advanced analytics drive higher engagement and better care delivery through a comprehensive machine learning platform and our one-on-one connections. Our solutions deliver a highly engaging digital and telephonic experience to both patients and care team members to drive improvement in patient health outcomes.We are seeking a visionary and strategic Senior Manager, Digital Strategy & Design to join our Product team to lead and shape the future of our cross-portfolio digital health experiences in diabetes, obesity, nutrition, and more. This role will focus on designing and delivering intuitive, innovative, and patient-centric digital solutions. As a senior leader, you will manage a team of at least 3 product managers, collaborate cross-functionally with stakeholders, and ensure our products meet the needs of patients, providers, and the healthcare ecosystem. You will lead a digital development organization of over 50 matrix partners. Your work will improve the health outcomes of hundreds of thousands of patients.
Want more jobs like this?
Get jobs in Boston, MA delivered to your inbox every week.
This role is ideal for an experienced product leader passionate about improving healthcare accessibility and health outcomes through the design, delivery, and operations of a cutting-edge digital experience across a broader product portfolio.This position is fully remote but may require travel to offsite meetings at least quarterly. Alternatively, this position can be located in any of our office locations in Wellesley, MA; Woonsocket, RI; Hartford, CT; Scottsdale, AZ or Buffalo Grove, IL.
Key Responsibilities:1. Product Strategy and Vision
- Define and drive the product vision and roadmap for our mobile and web digital experiences to deliver a best-in-class product experience.
- Identify emerging trends in the digital health technology landscape and translate them into prioritized design initiatives to drive increased engagement and health outcomes in chronic condition care.
- Lead and mentor a team of product managers and designers, fostering a culture of collaboration, innovation, and excellence.
- Provide clear direction, set measurable goals, and oversee team performance.
- Partner with engineering, marketing, data science, clinical, and regulatory teams to deliver impactful solutions.
- Act as the primary liaison between executive leadership and the product team, ensuring alignment and effective communication.
- Oversee the end-to-end product development process, from ideation and design to launch and optimization.
- Define business requirements and convey business objectives to technical teams.
- Validate user stories with business stakeholders and establish acceptance criteria for testing.
- Ensure all digital solutions comply with healthcare and enterprise regulations and meet high usability standards.
- Advocate for patients, providers, and healthcare partners by deeply understanding their needs and pain points.
- Leverage user research, feedback, and data analytics to drive product decisions and improvements.
- Manage the execution of the digital experience, identifying potential improvements to the user experience.
- Establish a robust measurement plan for digital engagement and uptake, feature usage, and health outcomes improvement for users to inform the strategic roadmap.
- Continuously analyze performance metrics to iterate and improve digital solutions.
• Visionary Leadership: Inspire and guide the team with a clear vision for transforming healthcare experiences through digital innovation.
• Empathy and Advocacy: Champion user-centered design while balancing technical feasibility and business needs.
• Collaboration: Build strong relationships across functions to drive seamless execution of the product roadmap.
• Data-Driven Decision-Making: Use analytics and user feedback to inform strategies and validate assumptions.
• Adaptability: Thrive in a fast-paced, evolving industry while maintaining focus on long-term goals.Required Qualifications
- 4+ years of experience in digital health design and product management, with at least 2 years in a leadership capacity (managing direct reports).
- Proven success in leading digital health product design (preferably mobile digital experiences) and engineering initiatives
- Experience in a fast-paced digital health startup; experience with mobile and web digital products.
- Experience with chronic condition digital experiences (diabetes, obesity, etc.).
- Strong understanding of design thinking, UX principles, and agile development methodologies.
- Experience working with EHR/EMR systems, telehealth, or patient engagement platforms.
- Familiarity with AI, machine learning, or data analytics in the healthcare domain.
- Certification in product management or UX design.
- Experience managing teams and collaborating with diverse stakeholders such as Product Management, Engineering, UX/UI, Sales, Customer Support, Finance, and Marketing.
- Excellent communication and presentation skills.
- Passion for improving healthcare accessibility and outcomes.
- Required: bachelor's degree in business, digital design, digital engineering, computer science, or a related field or equivalent practical experience. May consider comparable work experience
- Preferred: master's degree in above fields or MBA
The typical pay range for this role is:$82,940.00 - $182,549.40
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 02/28/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.