Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Job Summary
The Senior Manager Digital Healthcare Product Management position is responsible for developing and executing digital products / initiatives for Aetna International's internal and external customers. A deep understanding of customer needs analysis is required, with the responsibility of prioritizing digital enhancements that help realize the business goals. This role will partner closely with stakeholders and IT development team to ensure digital product delivery is aligned to the digital design principles. Job responsibilities
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- Responsible for Aetna International's Provider and Plan Sponsor digital product strategy, vision and the product backlog.
- Use customer feedback, detailed market analysis, and data gathering to make decisions about product strategy and roadmap.
- Define and manage metrics to measure the success of your efforts and to inform the overall product strategy.
- Know your customer; invest significant time speaking with your current and potential customers to understand their needs & habits.
- Engage in build-test-learn activities to quickly validate assumptions and product direction.
- Lead documentation of the process that impacts customer journeys, along with the ability to outline business user acceptance criteria and testing approach.
- Decompose complex problems into smaller manageable tasks by creating and prioritizing a backlog for the development team (Agile delivery).
- Manage business case creation and have a deep understanding of business ROIs.
- Manage the product backlog, create an effective vision and provide timely stakeholder feedback on development iterations.
- Ensure the successful execution of development standards to ensure tight feedback loops and clear product definition.
- Coach members of the cross-functional development organization on how to collaborate and conduct idea generation, consumer research, test design and execution, measurement, product implementation, customer interactions and roll outs.
- Consult with business and IT stakeholders during execution of projects to ensure business expectations are being met. Lead the digital projects reporting and presenting to senior executives.
- Identify and develop services and service level agreements (SLAs); educate senior leaders on service-related information and continually improve related processes. Required Qualifications:
7+ years of digital product management experience supporting both mobile and applications.
7+ years Agile development methodologies.
7+ years of experience in handling customer expectations and relationship building.
7+ years collaborating with cross functional teams, presenting to senior executive leadership, and clients. Good business acumen. Preferred Qualifications:
- Healthcare industry experience
- Jira and Rally
- Exceptional written, verbal, and visual communication skills.Education:
Bachelor's Degree or equivalent work experience.Pay Range
The typical pay range for this role is:$130,295.00 - $284,280.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 12/30/2024Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.