Position Responsibilities:
• Work with vendors to implement, enhance and upgrade contact center support software.
• Work with business users to triage issues and resolve day to day issues.
• Design and develop call flows for new and existing IVR applications
• Adherence to security policies and internal processes
• Adherence to internal coding standards and best practices
• Work with contractors and other internal infrastructure teams to collaborate database, windows and vendor specific modifications.
• Design, develop, test, implement and support custom processes around vendor applications
• Design, develop, test, implement and support enhancements to Nuance IVR applications
• Production Support and ticket resolution for all contact center related applications
• On-call responsibilities and phone rotation

Required Qualifications• 2+ years experience supporting contact center applications
• 2+ years of Hands-on experience with Spring framework and Maven build
• 2+ years of experience with Tomcat server• 2+ years of Oracle PL/SQL experience
• 2+ years of experience with MS SQL 2012 or higher

Preferred Qualifications
• 3+ years experience in application development or equivalent technical IT background
• Web development experience with Java, JSP and Java Script
• Knowledge of SQL, OS scripting (Unix/Windows)
• Understanding of the basic software development life cycle
• Strong verbal and written communication skills
• Strong interpersonal skills and ability to work with diverse workforce
• Strong organizational and multitasking skills
• Understanding of relational database architecture and ability to design normalized table structure
• Basic understanding of client server hardware architecture
• Ability to create and execute basic test plans
• Understanding of coding best practices and adherence to standards
• Knowledge of batch programming and job scheduling

EducationBachelor's Degree or equivalent experience required

Bachelor's Degree in COmputer Science preferredPay Range

The typical pay range for this role is:$79,310.00 - $158,620.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 12/04/2024Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.