At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary
We are seeking a detail-oriented Senior Manager, Project Program Management to support Provider Executive Complaints. This role involves collaborating with various functional areas to ensure timely resolution of provider issues and enhance overall provider satisfaction across Aetna Network.
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Primary Responsibilities:
- Support research and root cause analysis for Provider Executive Complaints, ensuring effective communication and resolution.
- Partner with the CVS Customer Care team to address network and provider-related issues.
- Collaborate across Network and other departments to ensure timely responses to provider inquiries.
- Drive improvements in the provider executive complaint workflow to enhance efficiency.
- Support strategic initiatives and special projects as needed.
- Strong communication and problem-solving skills.
- Experience in provider relations or customer service preferred.
- Ability to analyze data and identify trends.
- Collaborative mindset with a focus on continuous improvement.
- 3-5 years of Network or Project Management experience
- 2+ years of experience communicating with executive leaders both through written and verbal communications.
- 1+ years of experience leveraging root cause corrective action methodologies.
Bachelor's degree or equivalent professional work experience.Pay Range
The typical pay range for this role is:$82,940.00 - $182,549.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.