At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary:
This Senior Manager role is a member of the Medicare/IFP NextGen Production Support Team that manages production processes, focusing on AEP/OE, Capitation, Claim Payment, Provider Egress, Financial/Analytical Reporting, as well as broader support of HealthRulesPayer. This individual will interact with business partners, delivery, infrastructure, and software vendor partners to maintain concierge level support.Required Qualifications:
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- 7+ years of experience or equivalent IT experience
- 5+ years of experience leading multiple teams to implement initiatives to improve overall processing of the production environment
- Experience in Healthcare Industry, preferably IFP and/or Medicare
- Experience working with cross-functional teams to monitor processes and resolve issues
- Understanding of delivery process via SAFE/AGILE methodologies
- Competent, self-starter with ability to identify and bring forward ideas to improve the overall support of Medicare / IFP NextGen Platform
- Collaborate with numerous applications teams to monitor systems, applications, processes to meet the availability goals and to ensure highest levels of customer satisfaction
- Manage Annual Enrollment Period and Open Enrollment, to include leading domain managers
- Document and maintain system support documentation
- Adhere to all established methodologies, standards, and guidelines
- Communicate status to Senior Leaders, both written and verbal
- Foster a positive environment and demonstrate successful relationship building with cross-functional teams and business partners
- Organizational skills, to work in a fast-paced environment, on multiple projects and tasks concurrently
- Competent, self-starter with ability to identify and bring forward ideas to improve the overall support of Medicare platform
- Proven success with achieving highest levels of customer satisfaction
- Demonstrated team player skills to achieve organization goals
- Possess reasoning and decision-making skills in a fast-paced environment
- Ability to lead teams to implement multiple initiatives
- Ability to work across boundaries without alienating others, while bringing out the best in peers to be successful
- Strong verbal and written communication skills, internally (within team or department) and externally to all business partners and software vendor partners; comfortable communication with Senior Leaders of the organization
- Bachelor's degree or, equivalent experience (HS diploma + 4 years relevant experience)
The typical pay range for this role is:$75,400.00 - $165,954.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.