At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.We are looking for a dynamic, highly organized, and results-driven Manager of Strategic Operations (Chief of Staff) to partner with the AVP of PCW Digital, Specialty and Mail Order and the leadership team to drive operational excellence, strategic alignment, and team effectiveness across the organization. This role will drive strategic initiatives, ease stakeholder engagement and handle communications across various teams and executives. To excel in this role, the ideal candidate must have strong technical and business acumen, exceptional relationship-building skills, outstanding organizational and communication abilities, and understand how to harmonize competing interests.
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Key Responsibilities
- Collaborate with leadership to develop a multi-year technology strategy aligned with business unit goals.
- Translate high-level strategic goals into actionable roadmaps and initiatives, ensuring alignment across teams.
- Serve as a liaison for cross-functional teams to enhance collaboration and operational excellence.
- Monitor and report on the progress of strategic initiatives, holding teams accountable for results.
- Establish scalable processes, systems, and workflows to improve operational efficiency within the organization.
- Facilitate program governance, tracking status, resolving issues, and escalating concerns, as necessary.
- Drive communications strategies to articulate priorities, progress, and impact to both internal and external stakeholders.
- Design and implement initiatives to enhance employee engagement, retention, and professional development.
- Create and present executive communications and documentation.
- Act as a strategic communications advisor to key leaders.
- Coordinate execution of the communications strategy across business leaders.
- Produce clear and compelling executive messaging on complex topics under tight deadlines.
- Collaborate with vendors and in-house talent to support the communications strategy.
- Adapt recommendations based on an evolving environment and share insights from the broader company.
- Develop key performance metrics to measure effectiveness.
- 5+ years' experience in healthcare, insurance, and/or consulting.
- 5+ years of experience in executive communications strategy within technology, health insurance or related industries.
- 5+ years of experience in strategic planning, operational leadership, and program execution within a technology organization.
- 3+ years of experience as a lead for development and implementation of a thought leadership communications strategy to enhance brand reputation.
- 2+ years of experience collaborating with all stake holders and vendors
- Excellent written and verbal communications skills, including ability to succinctly share information.
- Ability to meet deadlines and maintain confidentiality.
- Ability to navigate ambiguity, prioritize effectively, and execute with urgency.
- Strategic and analytical thinker, with superior problem-solving skills and the ability to support tactical execution without losing site of the overall strategy
- Excellent time management, planning and organizational skills. Ability to multi-task in a fast-paced environment and manage multiple priorities.
- Strong strategic and analytical thinking with problem-solving abilities.
- Proven ability to advance communication goals and collaborate effectively.
- Professional demeanor and executive presence for regular interaction with executives.
- Willingness to travel as needed.
- Bachelor's degree or equivalent experience required
The typical pay range for this role is:$75,400.00 - $165,954.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.