Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position Summary
Seeking an experienced Strategy Senior Manager with excellent consulting, problem solving, and communication skills.The Customer Experience Strategy Senior Manager is responsible for managing strategic projects that drive value to CVS Health customers and businesses. The Senior Manager will work closely with the Executive Director, Customer Experience Strategy, and with various business partners across the enterprise understand strategic opportunities and context, and then help develop and execute project plans that explore and address these opportunities.Common tasks include root cause analysis, business case development, interviewing subject matter experts, consolidating and summarizing disparate data into a compelling and executive-level narrative, developing and managing project plans, reporting to key stakeholders, managing project risks, and providing ad hoc strategic decision support.This is a remote opportunity that can be done anywhere in the USRequired Qualifications
Want more jobs like this?
Get jobs in Providence, RI delivered to your inbox every week.
- 7-10 years work experience
- 3+ years of strategy consulting/program management experience, preferably in the healthcare space
- MBA, MPA, or advanced Finance or Medical degree
- A strategic mindset, familiarity with strategic business frameworks, and an ability to connect insights across a variety of data sources and link them to the operational and financial realities of the business.
- Comfortable and experienced in working with and presenting to senior leadership.
- Ability to quickly gain credibility with stakeholders, establish rapport, and lead meetings and initiatives.
- Strong analytical skills and enthusiasm for solving complex problems.
- Independent project management skills: strong attention to detail and ability to proactively manage multiple priorities simultaneously (often about different subjects).
- Compelling communication and storytelling skills, including communication of insights and recommendations both in writing and verbal presentations in a digestible manner that is actionable to the business.
- A growth mindset that includes the ability to accept and act upon feedback.
- Curiosity about our customers and a desire to drive a better and richer understanding of our customers and their needs deeper into the organization.
- Experience studying and/ or influencing customer, patient, or member experience
- Adept at building relationships and influencing others without formal authority.
- PowerPoint, Word, and Excel and data visualization skills that result in compelling, professional presentations.
- Experience working with or for health plans.
- Experience working with or for retail organizations.
- Experience working in a complex organization across a variety of stakeholder groups.
Required: Bachelor's Degree or equivalent experience ( 4 years)
Preferred: MBA, MPA, or advanced Finance or Medical degreePay Range
The typical pay range for this role is:$82,940.00 - $182,549.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 03/03/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.