Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
As a Client and Colleague Support Senior Assistant, you will work closely with the Supervisor and Team Leads to manage any member grievances escalated by the Health Plan. As a Senior Assistant you are responsible for ensuring superior service for our clients by providing information, feedback and resolutions to their requests and inquiries.
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It's part of the Supplemental Benefits Team duties to complete member tickets (reimbursement and replacement card), Escalation emails, HP follow up comments, and other offline work (address validation and returned mail) within 24-48 hrs. The Senior Assistant will also create and support a culture of inclusion and diversity, ensuring all actions are in complete alignment with CVS practices, policies, and values as well as state, federal and regulatory requirements.
This role is currently remote out of the Miami area, ideal candidates must be comfortable with attending in person meetings and trainings throughout the year based out of our Plantation, FL and surrounding locations.
We offer two shifts for this role and generally need flexibility between the hours of 8AM and 8PM ET for business needs throughout busier seasons. The shifts are 8-4:30PM ET and 10-6:30PM ET.
Required Qualifications
- 2+ years of customer service experience
- 2+ years of experience with Microsoft Office, including Excel, Word, Access, and PowerPoint
- Must have a dedicated, work-from-home space, free of distractions
- Comfortability commuting to the Plantation, FL or surrounding locations as needed throughout the year
- Ability to maintain a consistent, reliable, and stable internet connection
- Strong interpersonal and relationship building skills
- Excellent oral, written, and interpersonal communication skills
- Ability to work in a structured, fast paced call center environment
- Ability to work well with others
- Internal colleagues must be in good standing to be considered
- Must be able to communicate effectively with all levels and prepare effective written documents
- Bilingual (English and Spanish)
- Experience in use of call center technologies/applications
- Experience working in a call center environment
Verifiable High School diploma, GED, or equivalent work experience
Pay Range
The typical pay range for this role is:
$17.00 - $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
We anticipate the application window for this opening will close on: 11/01/2024
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.