Senior Analyst, Network Relations

- Optimizes interactions with assigned providers and internal business partners to establish and maintain productive, professional relationships.
- Monitors service capabilities and collaborates cross functionally to ensure that the needs of constituents are met and that escalated issues related but not limited to, claims payment, contract interpretation or parameters, and accuracy of provider contract or demographic information are resolved.

- Supports or assists with business partner and operational activities that may include, but are not limited to, database management, introduction and expansion of programs, medical record retrieval, and contract coordination.
- Performs credentialing support activities as needed.
- Educates providers as needed to ensure compliance with contract policies and parameters, plan design, compensation process, technology, policies, and procedures.
- Meets virtually or in person with key providers periodically to ensure service levels are meeting expectations.
- Manages the development of meeting agendas, validates materials, coordinates business partner meeting attendance, maintains meeting minutes and facilitates external provider meetings.
- May collaborate cross-functionally on the implementation of contracts or provider demographic updates.
- Assist with standard provider recruitment, contracting, or re- contracting activities

Required Qualifications

-Working knowledge of business segment specific billing codes, plan products, and terminology.
-3+ years' experience in business segment environment servicing providers with exposure to benefits, credentialing, experience with claims and billing and/or contract interpretation.
-Strong verbal and written communication, interpersonal, problem resolution, presentation and critical thinking skills.
Preferred Qualifications
5+ years' experience in business segment environment servicing providers with exposure to benefits, credentialing, experience with claims and billing and/or contract interpretation

Education
Bachelors degree or equivalent combination of education and experience Anticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$46,988.00 - $102,000.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 04/22/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.