Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. This is a full-time Registered Nurse telehealth role supporting clients on the east coast. Candidate must have virtual group coaching experience and adult med surg experience in a hospital or clinic setting. Work schedule is in alignment with EST.
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Monday-Friday working 3-day shifts and 2 evening shifts a per week
Evening hours end at 9:00 PM EST
Rotating 5-hour day shift on Saturday will be required per business needsJOB DESCRIPTION
The Health Coach Consultant utilizes a collaborative process of assessment, planning, implementation and evaluation, to engage, educate, and promote and influence member's decisions related to achieving and maintaining optimal health status.
- Assesses members through the use of clinical tools and information/data review, conducts comprehensive evaluation of member's needs and benefit plan eligibility for available integrated internal and external programs/services
-Utilizes assessment techniques to determine member's level of health literacy, social determinants of health, technology capabilities, and/or readiness to change
Enhancement of Medical Appropriateness & Quality of Care:
-Application and/or interpretation of applicable criteria and guidelines, health/wellness management plans, policies, procedures, regulatory standards while assessing benefits and/or member's needs to enable appropriate utilization of services and/or administration and integration with available internal/external programs
-Using holistic approach consults with supervisors, Medical Director, Social Worker, Pharmacist and/or others to overcome barriers to meeting goals and objectives
-Identifies and escalates quality of care issues through established channels
-Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health
-Provides coaching, information, and resources/support to empower the member to make ongoing independent medical and/or healthy lifestyle choices
-Interprets and utilizes clinical guidelines/criteria to positively impact members health
-Provides up-to-date healthcare information to help facilitate the member's understanding of his/her health status
-Helps member actively and knowledgably participate with their provider in healthcare decision-making
Monitoring, Evaluation and Documentation of Care:
- Develops and monitors established plans of care, in collaboration with the member and/or attending physician, to meet the member's goals
- Utilizes internal policy and procedure in compliance with regulatory and accreditation guidelines
Required Qualifications
- Must be a Registered Nurse with experience facilitating virtual group presentations or trainings
- Must have an unrestricted compact license in a compact state of with the ability to apply for and obtain additional licenses required per account needs
- 3+ years of adult med surg acute care experience in a hospital setting, or clinic setting.
- Must possess/be willing and able to obtain high speed internet access and be hardwired to
Internet
- 1+ years of experience documenting in Electronic Medical RecordsPreferred Qualifications
- 1+ years of telephonic 1:1 health coaching experience
- Previous Managed care experience
- Experience with Microsoft Word, Outlook, Excel products
-Experience using multiple digital applications simultaneously, while conducting assessment interviews and
documenting member responses
Education
Associate or Bachelor's degree required Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:$54,095.00 - $116,760.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 03/05/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.