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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

CVS Health Prescription Records team serves as the sole managing interface for CVS Retails' legal, subpoena, regulatory, attorney, patient and third-party record demands for patient and prescriber prescription records. This position will handle incoming customer inquiries by phone, fax and email in a contact center environment. Data processing of these requests while ensuring the accuracy of details provided, along with incorporating Protected Health Information, Personally Identifiable Information, to satisfy regulatory demands and subpoena demands in accordance with state and federal HIPAA/Privacy requirements.

• Shift: Monday-Friday 8:30-5:00 PM EST
• Must be able to work 2 days a week in the Cumberland, RI office.
• Training Schedule: First 2 weeks training onsite and will follow the regular schedule of 8:30-5:00 PM EST

• Ability to work with a high volume, production oriented, time sensitive Call Center environment.
• Must maintain the strictest level of confidentiality when dealing with confidential information and Protected Health Information at all levels.
• Ability to handle inquiries, and exercise good judgment and apply critical thinking skills to solve problems.
• Must be able to function well in a professional team environment.
• Ability to work with a high volume, production oriented, time sensitive Call Center environment.

• Must be able to work 2 days a week in the Cumberland, RI office.
• 1 to 2 years of experience working in a Call Center environment where a high degree of accuracy and attention to detail are required.
• 1 to 2 years of experience working with sensitive information and or HIPAA

• Proficiency in data entry, Microsoft Word and Excel, Microsoft Outlook and the ability to master other related department applications.
• Strong organization skills, ability to multi-task, prioritize work, maintain flexibility, and manage expectations while meeting scheduled deadlines.
• Associates degree or equivalent certificate is preferred.
• Customer Service experience.
• Prior Patient Prescription Records experience.
• Legal or paralegal experience.

• High School diploma or equivalent experience required.