Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
Responsible for assisting pharmacy administrative activities.

• Maintains inventory levels by placing orders and/or receiving drugs/medical supplies.
• Stocks pharmacy with appropriate drugs and supplies and orders pharmaceutical supplies.
• Receives and routes telephone calls, arranges shipment dates, and assists in referral intake as needed.
• Maintains patient files, generated prescription paperwork/labels, and clinical paperwork.
• Creates communication notes based on patient contact.
• Gathers supplies/equipment for patient orders in preparation for shipment/delivery
• Prepares pharmaceuticals for future compounding and non-compounded pharmaceuticals. Packs and ships pharmaceuticals to patients.
• Performs other duties and responsibilities as assigned.

• Education or experience equivalent to a high school diploma; some college preferred.
• Valid Technician License that is active and in good standing in the jurisdiction where they practice is required
• Experience in PC skills in Windows-based applications
• Advanced verbal and written communication skills
• Team-oriented, customer service focused, and able to identify process improvements
• Detail orientated and time management to work independently
• Responsive, reliable and able to express assurance/confidence
• Understand the importance of timely work and effective planning.
• Prioritizing and organizing workload in adherence to deadlines.

• Constant sitting, walking and standing with occasional kneeling and stooping
• Specific vision abilities to include close vision, peripheral vision, and the ability to adjust focus
• Constant talking and hearing
• Constant use of hands and fingers, handle or feel objects with the ability to reach with hands and arms
• Occasionally lift and/or move up to 25 pounds.

• National Certification (CPhT) preferred
• At least 1 year of data management or administrative experience, specifically tracking documentation and ensuing follow-up on processes
• Minimum one year of related experience in coordinating activities, administrative support functions, and customer service.
• Preferred experience working with healthcare insurance and medical terminology
• Prior Experience as a pharmacy technician, patient representative, or customer service representative preferred.
• Skill in Tracking patient information, working with HIPPA covered documents
• Desire and aptitude to assist a customer with escalated concerns and provide final resolutions.
• Ability to respond to escalated concerns in a calm and professional manner in attempts to prevent further escalations.
• Ability to multi-task with strong time management skills.