Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position Summary:
The Principal Cloud Operations Engineer will be responsible for designing, implementing, and maintaining the infrastructure and services supporting the organization's operating systems. Collaborating with cross-functional teams, they will architect solutions that ensure reliability, security, and scalability. Their work will include automating infrastructure management, driving operational excellence, and enabling business agility through cutting-edge cloud solutions. This role demands a balance of strategic planning, hands-on engineering, and effective incident management to maintain high availability and business continuity.Required Qualifications:
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- 10+ years of experience in cloud infrastructure design, implementation, and operations
- 5+ years of experience in a public cloud platform (AWS, Azure, GCP) and private cloud technologies (e.g., VMware, OpenShift)
- 3+ years of experience with Infrastructure-as-Code tools (e.g., Terraform, CloudFormation) and configuration management tools (e.g., Ansible, PowerShell)
- Experience automating workflows and processes, particularly in Linux environments
- Knowledge of DevOps principles, microservices, and container orchestration tools like Kubernetes
- Certifications in Data Science, Big Data Engineering, or Cloud Technologies (AWS Solutions Architect, Azure Administrator, etc.)
- Proficiency in scripting languages (Python, Bash, PowerShell) to automate infrastructure tasks
- Design and maintain secure, scalable cloud and on-premise (VMWare, OpenShift) infrastructures
- Collaborate with key stakeholders to identify platform requirements and architect resilient solutions across cloud environments
- Implement security controls aligned with industry standards (e.g., NIST, CIS, HIPAA)
- Oversee the implementation of Infrastructure-as-Code (IaC) tools like Terraform or Ansible to ensure consistent infrastructure deployments
- Develop automation to streamline the provisioning, management, and maintenance of infrastructure resources
- Automate at least 50% of all L1 support tickets to enable more efficient operations
- Build and maintain monitoring frameworks to ensure continuous observability and performance tracking of Linux and cloud systems
- Spearhead efforts to retire legacy systems and standardize tools across 25% of Tier 1 applications
- Provide Level 3 incident response and lead root cause analysis for critical issues to ensure rapid resolution and minimal downtime
- Coordinate with operations and security teams during incident responses and vulnerability management
- Participate in on-call rotations to maintain infrastructure availability and support escalations
- Evaluate new technologies and recommend improvements to enhance scalability and reduce costs
- Drive efforts to modernize infrastructure by automating software deployments and updates, accelerating delivery cycles
- Reduce production support labor hours by 35% through process improvements and self-healing solutions
- Maintain up-to-date documentation for automated solutions and infrastructure configurations
- Mentor junior engineers and promote a continuous learning culture within the team
- Bachelor's degree or, equivalent experience (HS diploma + 4 years relevant experience)
The typical pay range for this role is:$144,200.00 - $288,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 03/23/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.