At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary CVS Health is on a mission to transform healthcare. With a shared purpose to bring our heart to every moment of your health, we are building new ways to care for our communities, leveraging ourbrick-and-mortarfootprint of 10,000 stores. At the heart of this strategy lies the privileged relationships between our colleagues and our customers. As we seek to simplify a complex healthcare system for the patients we serve, while providing meaningful work that differentiates us from other retail employers, empowering our people plays a critical role to business success.
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The Pharmacy Workflow Innovation Manager will help identify and design solution for opportunities to address business challenges. This role will be responsible for overseeing the design, development, testing, and deployment of various pharmacy workflow projects, and will partner in driving the strategy and vision for the broader team. A critical function of the role will be to collaborate cross-functionally with partners (Pharmacy program owners, IT, Regulatory, Legal, etc.) to lead team projects. Job Duties & Responsibilities:
- Develop a deep understanding of the business and apply knowledge and data-driven insights to identify and solve business problems.
- Design workflow changes (ex. Process flows), define system requirements, and lead testing.
- Collaborate cross functionally with leaders and colleagues' enterprise wide to solution, implement, and drive results.
- Prepare and deliver materials/presentations for multiple audiences who may not have the same background and expertise.
- 3+ years required experience as Product Owner, Business Analyst, Project Manager, Consulting, IT, or related field.
- Previous experience in Process Improvement/agile product development OR 2+ years' experience in a Retail pharmacy setting
- Structured & Logical Thinking: The ability to identify and define business problems and issues, and develop strategic, analytical, and financial frameworks to conduct analysis and/or measure success.
- Process oriented: The ability to comprehend and assess complex processes and workflows to identify vulnerabilities or areas for improvement that impact the professional practice of our store-level pharmacy teams.
- Passion for Health Care: A history of work in the health care industry and an ongoing desire to make one of the world's strongest health care companies even stronger.
- Advanced Excel (can maintain complex spreadsheets) and PowerPoint skills.
- Ability to travel based upon team needs, up to 20%.
- Powerful Communication: The ability to communicate effectively and succinctly with a diverse range of constituents, both verbally and on paper, and with all levels of an organization.
- Initiative: Ability to think creatively and be a self-starter with limited guidance and coaching and to proactively develop and present potential solutions
- Influence: The ability to foster effective working relations and influence without authority
- Advanced working knowledge of pharmacy workflow
- Knowledge of change management techniques and Lean Six Sigma
- Experience leading others (either directly or indirectly) and setting direction.
- Excellent relationship management, team building, and collaboration within complex organizations
- Navigate ambiguity and change to achieve goals despite potential obstacles.
- Associate degree, or equivalent experience required.
40Time Type
Full timePay Range
The typical pay range for this role is:$66,330.00 - $159,120.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.