Work as part of the Retail Customer Care Call Center supporting Pharmacy Care Team and Inventory Control programs. Agents are responsible for assisting patients with their pharmacy needs, as well as presenting and enrolling patients in various pharmacy services with a goal of improving their levels of care. Interact with CVS pharmacy staff and other care providers to streamline the overall prescription experience for patients. Receive inbound call volume from CVS retail pharmacies, accurately record all non-preferred drug orders and provide order status information as requested. Ensure the delivery of outstanding customer service in alignment with standard operating procedures. Cross train to support additional retail call center programs.

Required Qualifications

Resident of Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Ohio, Rhode Island, Tennessee, Texas or Vermont.

Active Pharmacy Technician license in state of residence.

Ability to obtain Pharmacy Technician licensure in Rhode Island via application form and fee (formal training not required).

1+ years of experience in a customer service environment.

Proficient to advanced PC skills required including MS Windows-based applications.

Ability to complete all required training programs.

Preferred Qualifications

Previous experience in a retail pharmacy setting.

Call Center experience is highly desired with a focus on excellence in service delivery

Ability to multitask in a fast-paced environment

Ability to utilize active listening techniques and demonstrate empathetic behavior when speaking with patients

Ability to problem solve, and work both independently and as part of a collaborative team

Education

Verifiable High School diploma, GED, or equivalent work experience required.

Pay Range

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 11/12/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.