Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position Summary
This position processes unemployment claims filed by current and former employees. Details regarding the reason for separation are gathered, analyzed and then submitted to state unemployment agencies via the unemployment vendor's claims management system.
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The duties and responsibilities of this position include:
- Research and analyze employment and wage data, determine issues involved, summarize the facts and submit them electronically to our TPA (Third Party Administrator) in the required format.
- Review and verify the accuracy of state agency decisions and work with Manager to determine advisability of appealing adverse determinations.
- Write appeals or rebuttals when determinations are contrary to state law and pursue beyond the first review level.
- Act as liaison between the Unemployment Team, CVS Health personnel and our Third Party Administrator.
- Stay current with unemployment claims law, company policies and procedures, company payroll systems and corporate structure as it relates to unemployment claims and tax-related issuesRequired Qualifications
- 2+ years of claims management experience
Preferred Qualifications
- Strong decision making skills and detail-oriented with the ability to work independently
- Excellent organizational skills
- Ability to communicate accurately, clearly and professionally (oral, written and listening)
- Ability to function in a high volume, production-oriented, time-sensitive environment
- Sense of urgency in daily job performance
- Demonstrated ability to multi-task
- Ability to develop and maintain excellent working relationships with CVS Health colleagues and the claims management vendor
- Strong working knowledge of Microsoft Word, Excel and Outlook
- Experience working with WorkdayEducation
- High School Diploma or GED required
- Associate degree (can be substituted with 8+ years of equivalent work experience)
- Bachelor degree preferred Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:$43,888.00 - $93,574.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 02/24/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.