Patient Care Supervisor

To be successful in this role you must possess excellent detail orientation and time management skills; strong service orientation and customer service attitude; and effective verbal and written communication skills.

Patient Care supervisors will...

• Provides timely coaching and feedback to staff.

• Ensures work assignments are completed accurately, efficiently, and timely.

• Ensures individual and team benchmarks are achieved.

• Responsible for hiring, coaching, conducting performance appraisals and disciplining subordinate staff.

• Provides guidance and leadership for staff to ensure employees are achieving customer satisfaction through effective communication, problem solving, professional phone etiquette and efficient processes.

• Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.

• Performs quality control checks on subordinate staff.

• Identifies errors and inconsistencies to established procedures and ensures appropriate corrective action is taken.

• Ensures ongoing communication with branch and billing center management, other branch departments and/or other branch offices.

• Troubleshoots problems.

• Acts as a resource to subordinate staff to resolve customer inquiries and issues.

• Completes and passes associated payer training.

• Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices."

• Performs other duties and responsibilities as assigned.

This is a full-time, permanent, salaried benefited position and is NOT through an agency. Typical work hours for this role are Monday - Friday, between 8:00AM - 5:00PM, with some after hours and weekend work required.

Challenge your healthcare training or current customer services skills to make a difference in a patient's life by explaining by leading a team of Customer Service reps in initiating the referral process and answering questions from patients and caregivers on their admissions status.

Coram CVS/specialty infusion services is a Fortune 7 company and national leader in the home infusion and enteral fields. This is uniquely rewarding opportunity putting your skills and experiences to work supporting an innovative specialty pharmacy operation. Required Qualifications

• Minimum of 5 years of related experience with one year in a lead or supervisory capacity

• Call center experience

• Basic computer skills (Excel, Outlook, Teams)Preferred Qualifications

• Home Infusion or durable medical equipment (DME) experienceEducation

Verifiable High School diploma or GED is required. Anticipated Weekly Hours
40Time Type
Full timePay Range

The typical pay range for this role is:$43,888.00 - $76,500.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 07/01/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.