This customer service facing position interacts directly with patients, physicians, caregivers, and internal departments to answer questions, solve problems, provide education, and maintain our company's reputation for high-quality service. It requires independent and self-directed performance. The primary function is to provide a seamless onboarding experience for new infusion patients to CVS Specialty and Coram. This position requires a working knowledge of insurance, health care, processing of new referrals, providing customer education, and routine assessment and problem identification.

Challenge your healthcare training or current administration knowledge and customer services skills to make a difference in a patient's life by supporting new patient referrals and admissions. Individuals who can balance compassion and kindness with professionalism and customer service will thrive in this position. Become part of the CVS Health family by joining a growing sector of the healthcare industry, offering a rewarding career and opportunity for advancement.

Coram CVS/specialty infusion services is a Fortune 7 company and national leader in the home infusion and enteral fields. This is uniquely rewarding opportunity putting your skills and experiences to work supporting an innovative specialty pharmacy operation.

Shift is Monday-Friday 8:30am-5:00pm

Learn more about us:
https://www.youtube.com/user/CoramHealthcare or https://www.youtube.com/user/CVSPharmacyVideos

Required Qualifications :

• Minimum two years experience in customer service and/or healthcare environment
• Minimum two years healthcare insurance coverage/benefit experience
• Minimum one year experience working in Microsoft Office, specifically Excel, Outlook, and Word.

Required Qualifications
• Minimum two years experience in customer service and/or healthcare environment
• Minimum two years healthcare insurance coverage/benefit experience
• Minimum one year experience working in Microsoft Office, specifically Excel, Outlook, and Word.

Preferred Qualifications
• Preferred experience working with healthcare insurance and medical terminology
• Preferred Certified Pharmacy technician
Education
Verifiable High School diploma or GED is required

Coram CVS Specialty Infusion Services - YouTube

Coram, a national provider of home infusion services & specialty pharmacy distribution, is known for providing an exceptional level of personalized care to t...

Pay Range

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 12/25/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.