Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position Summary

The Manager of Operations for Loyalty, Promotions and Merchandising Initiatives is crucial in driving the success of loyalty programs, executing effective promotional campaigns and the execution of merchandising initiatives that contribute to the company's overall growth and customer retention efforts. As the manager, you will develop and manage the operational strategy of loyalty programs, promotional activities as well as the enhancements & deployment of merchandising initiatives. This includes designing tools and resources, tracking colleague engagement with programs, and continuous improvement of processes to enhance colleague and consumer experience.

• Develop, manage and deploy the operational strategies of customer loyalty, promotional and merchandising initiatives programs, including the creation of tools and resources, tracking colleague execution, and continuously improving the program for an enhanced colleague and consumer experience.
• Leads the creation of essential resources including job aids, training materials, communication plans, and knowledge articles. Collaborates with key partners such as Learning & Development, Retail Communications, Merchandising, Promotional, Loyalty & Personalization, and business partners as necessary to ensure colleagues are empowered with tool and process proficiency.
• Collects and analyzes data and feedback through partnerships with enterprise analytics and customer insights, while also developing and collecting operational insights to inform strategic decisions and refine processes and tools for optimal outcomes.
• Establish key performance indicators (KPIs) and metrics to monitor the execution of loyalty, promotional and merchandising initiatives, regularly reporting on performance to senior leadership.
• Collaborates with merchandising, logistics, and other key partners to strategize and execute the most effective deployment of new processes, aligning with the overall operational strategy and enhancing the Front Store experience.
• Plans, monitors, and controls project budgets, ensuring that expenditures align with approved allocations while optimizing utilization to achieve desired outcomes.
• Travels frequently to stores to listen to feedback directly from the colleague and consumer, when appropriate, to create simplicity and support the "You asked, we listened" colleague listening strategy.
• Build a culture of continuous improvement, proactively identifying opportunities to enhance operational efficiency and colleague/customer engagement.

• Drives change agility in self, team, and network.
• Fully embraces organizational improvement initiatives, acting as a change agent with one's own team and peers and partners.
• Leverages a results-oriented mindset, using metrics to monitor improvements.
• Provides both constructive and appreciative feedback on ideas and key initiative.
• Looks for ways to break through implementation barriers rather than be impeded by them.
• Develops and manages a standardized set of views that are used to internally monitor macro-level trends and key drivers of each.
• Influences with and without authority to change mindsets of leaders, develop believers in the product and explain the benefits of the solution.
• Crafts communications, in collaboration with the business communication team, to share highlights, updates, outcomes, and launch strategies with senior leaders, the field, and the stores.
• Stays updated on industry trends and innovative loyalty, promotional and merchandising initiative strategies to identify new opportunities for driving customer loyalty and business growth.

• Creates robust strategies under the guidance of the Senior Manager.
• Assigns appropriate timelines and accountabilities for items, empowering the working team to drive action steps to completion.
• Navigates ambiguity and change to achieve goals despite potential obstacles.
• Leads and participates in meetings/calls with corporate partners and retail executives.
• Champions innovation by bringing ideas to leadership as well as the broader Retail Leadership Team in an agile way, while balancing growth against financial risk and incremental cost to the organization

• 5+ years' experience working in retail, or in similar model.
• 5+ years' experience demonstrating the ability to think strategically and develop long-term plans that align with the organization's goals and objectives.
• 5+ years leading project management experience leading from inception to end of project launch.
• 5+ years' experience creating new process and technology solutions in a fast-paced environment (retail experience a plus).
• 5+ years root cause analysis, problem solving, and operating procedure innovation that creates optimal end user experiences.
• Track record of leading through ambiguity.
• 5+ years' experience leveraging strong communication skills to effectively influence and collaborate with team members and key stakeholders to achieve desired outcomes.
• Adaptability to work effectively in a hybrid work environment, which may include both remote and in-office work, while maintaining high productivity and communication standards.
• Advanced knowledge of change management techniques to move colleagues into the adoption phase of new processes in the most streamlined way possible.
• Demonstrates a high level of emotional intelligence.
• Proven track record of high performance.
• Advanced skills using the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Regular and reliable attendance.
• Any additional tasks as directed by supervisor or manager.
• Occasional travel, up to 25%, may be required based on the needs of the business

• 8+ years' experience working in retail, loyalty, and personalization, or in similar model.
• 8+ years' experience demonstrating the ability to think strategically and develop long-term plans that align with the organization's goals and objectives.
• 8+ years' experience leveraging strong communication skills to effectively influence and collaborate with team members and key stakeholders to achieve desired outcomes.
• 8+ years leading project management experience leading from inception to end of project launch.
• 8+ years' experience launching creating technology solutions in a fast-paced environment (retail launch experience a plus).
• Advanced skills using analytics tools such as SQL for data analysis and reporting.