At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary
The primary responsibility of the One Team Patient-Prescriber Advocate is to enhance the patient-prescriber experience as a designated point of contact for high priority medical office prescribers servicing patients with complex medication therapies. As a One Team Patient-Prescriber Advocate you will be responsible for ensuring patients and prescribers are receiving best-in-class service, turnaround times, costs, and care for their medications by enhancing the customer service experience. This will be achieved by collaborating cross-functionally with CarePlus teams, Patients, Prescribers, Specialty Mail, Centers of Excellence, and prescriber sales within the CVS Specialty Enterprise. The Advocates will establish prescriber & patient relationships through telephonic and email outreach and will be required to triage issues to the appropriate departments and update the medical offices accordingly. In this role, you will utilize various platforms such as Salesforce, SPRX, RXConnect, Peoplesafe, Specialty Central, Zitter, and utilize pharmacy operations computer systems to track the status of prescription fulfillment and provide updates to the top specialty prescriber offices.This position is open onsite in the following locations:
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- New Yor, NY
- Fort Worth, TX
- Phoenix, AZ
- Seattle, WA
- Charlotte, NC
- Miami, FL
- Basic pharmacology knowledge, which includes the ability to weigh, measure, calculate dosages and convert units of measure.
- Excellent organizational and prioritization skills.
- Ability to make decisions and resolve issues.
- Ability to work with varying levels of leadership within the organization.
- Ability to support colleagues in other time zones remotely when needed.
- Ability to work amongst a diverse team throughout the country with hours appropriate to service all 48 states.
- Experience working with multiple operational systems and navigating complex workflows.
- Strong communication skills, both written and verbal, with the ability to convey information clearly and professionally to internal and external partners.
- Proficiency in email etiquette, including concise and effective messaging tailored to different audiences.
- Adapt communication approach based on various geographic market expectations.
- Attention to detail and the ability to track and manage tasks across various platforms and teams.
- Strong problem-solving skills and adaptability in a fast-paced environment
- Willing to work both independently and as part of a team to deliver results.
- Working knowledge of Microsoft 365 Applications
- Two plus years of experience in healthcare customer service
- Two years as a pharmacy technician or in a healthcare setting with experience in medical billing or prior authorizations
- Technician state licensure where required in the state they work.
- Specialty Pharmacy Experience in operations
- One year as a pharmacy tech in a CarePlus Specialty Pharmacy
- Proficient in Salesforce.com
- Knowledge of therapy, disease, and benefit plan designs
- Knowledge of BV, SPRx, & RXConnect
- CPHT Certification a plus in states that do not require certification.
- High School Diploma or General Equivalent Development (GED)
40Time Type
Full timePay Range
The typical pay range for this role is:$18.50 - $42.35This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.