At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.How will this role have an impact?The Network Support Specialist will work with a team to supply support to clinicians working in various states over the phone. This position will focus and prioritize pay questions that come into Network Support.
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Logistics: This role can be either remote or hybrid in Dallas area.
Reporting to: Network Support - Provider Pay SupervisorWhat will you do?
- Responsible for answering a high volume of inbound calls directly supporting our field-based providers seeking quick and efficient resolutions
- Respond to complex escalations regarding pay and other provider questions
- Responsible for answering calls in a timely manner and reducing the amount of missed calls resulting in voicemails
- Maintain a first-time-final mindset and minimizing call back for the same issues
- Collaborate internally with multiple stakeholder, including payroll and finance teams, to address and resolve issues
- Create and respond to tickets while ensuring tickets meet all SLA's (service level agreements)
- Responsible for creating a positive experience for clinicians and members via telephonic and email communication methods
- Manage time effectively
- Minimum of 2 years successful work experience in a call center environment handling complex calls including resolutions, disputes and payment research
- Proven ability to prioritize and multitask
- Basic skills in MS Office
- Accurate data entry skills
- Ability to work overtime and on call
- Assist providers with additional directions and answer questions as needed
- Generate and close tickets for problems that arise
- High School Diploma or equivalent
- Fluently speak, read, and write English
- Good verbal and written communication skills
- Fast-paced environment
- Requires working at a desk to use a phone and computer
- Work effectively with frequent interruptions
- May require occasional overtime to meet project deadlines
As Signifiers, we are the heart of our culture. We define and build it -- from how we treat each other, to responding to our members' needs and serving our communities. Living our Heart At Work Behaviors™ in every interaction every day helps us to put our purpose into action for our customers and members and create a workplace where we can all thrive. Every Signifier plays an important role in creating the culture we need, want, and deserve. We do this by putting people first, joining forces, creating simplicity, championing safety and quality, rising to the challenge, and inspiring trust. Join our team and bring your heart to work as we innovate and deliver solutions to make healthcare more personal, convenient and affordable.Signify Health, A CVS Health company, provides value-based care, reduces costs and improves outcomes for older adults. Our network of more than 12,000 clinicians across 50 states provides health risk assessments to health plan members. This brings clinicians into patients' homes to identify chronic conditions, help bridge gaps in care, address social and behavioral risk factors on health and improve members' engagement. Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:$18.50 - $35.29This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.