At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.How will this role have an impact?
The Network Success team is responsible for clinical leadership and strategic clinical quality oversight of Signify Health's clinician network conducting in-home and virtual health evaluations. The team provides clinical support to the network, ensuring clinicians deliver a high quality, high-value service.As an integral part of the Network Success team, you will perform various administrative tasks to directly support the team in meeting its department productivity, quality and customer service goals. You will also have the opportunity to positively impact clinician satisfaction by providing best-in class frontline customer service to clinicians and other internal stakeholders who call our department seeking clinical support.This role will report to the Director of Clinical Operations, Network Success.What will you do?
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- Assist Network Success department with day to day operational and administrative support
- Provide best-in-class customer service by answering inbound calls received for the Network Success team during normal Signify business hours and routing to the appropriate team member
- Follow up on inbound departmental inquiries received by email and voicemail promptly Book, adjust, reschedule, and cancel appointments with various Network Success team members as requested
- Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.
- Daily monitoring of Network Success department Salesforce clinical dashboard queues; Create, upload and assign work in Salesforce to appropriate Network Success team members as directed
- Run various weekly and monthly Salesforce and PowerBi dashboard reports
- Other administrative duties as assigned
- At least 1+ year experience in a high volume call center or office environment.
- At least 1+ year experience in an administrative assistant role.
- Ability to fluently speak, read and write English
- Consistent track record of efficiency in managing a diverse scope of tasks while meeting established deadlines
- Reliable and professional in conduct with excellent oral, written and telephonic communication skills
- Experience working with multiple computer systems/applications at the same time.
- Demonstrated customer service/customer relationship management acumen
- Possess strong attention to detail and organization with proven ability to prioritize and multitask
- Possess basic skills in MS Office; moderate skills in Google Suite; Power BI, Salesforce or Five-9 experience preferred; keyboarding proficiency skills required
As Signifiers, we are the heart of our culture. We define and build it -- from how we treat each other, to responding to our members' needs and serving our communities. Living our Heart At Work Behaviors™ in every interaction every day helps us to put our purpose into action for our customers and members and create a workplace where we can all thrive. Every Signifier plays an important role in creating the culture we need, want, and deserve. We do this by putting people first, joining forces, creating simplicity, championing safety and quality, rising to the challenge, and inspiring trust. Join our team and bring your heart to work as we innovate and deliver solutions to make healthcare more personal, convenient and affordable.Signify Health, A CVS Health company, provides value-based care, reduces costs and improves outcomes for older adults. Our network of more than 12,000 clinicians across 50 states provides health risk assessments to health plan members. This brings clinicians into patients' homes to identify chronic conditions, help bridge gaps in care, address social and behavioral risk factors on health and improve members' engagement. Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.