Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position Summary
Develops service strategy to ensure renewal and growth of business and retention of members for assigned accounts. Achieves individual cross sell, growth/retention targets and customer satisfaction levels.Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customer's objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna. Executes tactical components of the account team's business plan for each customer.Demonstrates proactive ability to diagnose and fix root cause drivers of service problems. Develops and manages service plans in the most proactive and strategic manner possible, and finds new and innovate ways to show customers the value of the products and services they have purchased.Proactively identifies potential service issues and takes steps to resolve those service issues that arise.May leads and mentor account managers to resolve simple and complex issues and develop solutions proactively. Takes the lead on management of the integration of client's and Aetna's internal organizations, with full responsibility for ensuring a smooth installation that will be a building block to gaining the trust of key client personnel. Educates customer on Aetna specific policies, product information, and procedures as well as industry issues and related current topics.
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Required Qualifications
5-10+ years sales and/or account management experience in the medical insurance and/or pharmacy industry.
Travel Required between 25-50%
Experience Developing Relationships
Life and Health license for resident state or must pass exam with 90 days of hire.Preferred Qualifications
Remote Work Experience
Upselling and Cross Selling Group Medicare Products
Large or National Client Account Management experienceEducation
Bachelor Degree from an accredited college or equivalent work experience is required.Pay Range
The typical pay range for this role is:$54,300.00 - $119,340.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 02/02/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.