Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
We are seeking a highly motivated and detail-oriented Sales Operations Manager to join our team. This role requires a hybrid of data/reporting and communications skills, with a strong emphasis on AI/Copilot, writing skills, and proficiency in IT terminology. The ideal candidate will be an independent worker, problem solver, and self-starter who can identify opportunities and take action with minimal prompting. They should be data-driven, proficient in Excel, and experienced with SFDC. The individual will be able to influence beyond immediate scope of responsibility, have effective communication and decision-making skills, leverage a pragmatic approach to project management, and ultimately be open to teach and learn.

• 5+ years of related work experience
• Hybrid of data/reporting and communications skills.
• Focus on the needs of clients and members, ensuring high-quality service and support.
• Facilitate process improvement efforts where business objectives may shift, while working with a sense of urgency to deliver results to account teams, clients and members.
• Draft and review communications, assist with process documentation reviews.
• Handle general reporting requests and dashboard creation, including Teams metrics and special project tracking.
• Self-starter who can identify opportunities and take action with minimal prompting.
• Work off-hours and weekends as needed to ensure continuous support and coverage for ad hoc reporting or communication needs.
• Analytical thinker with strong excel skills; comfortable manipulating data sets and merging multiple data sources together.
• Partner across the enterprise with subject matter experts in multiple functional areas (Aetna, Retail, Product, IT, Legal, Marketing, Government Affairs, Regulatory Affairs and various operational areas)
• This position is not responsible for managing others, but may lead all aspects of contractors or junior members of the team as related to projects. Having exceptional time management with the ability to prioritize multiple assignments will be helpful in meeting target dates! Having excellent written and verbal communication skills interfacing with all levels is a must, along with attention to detail with a process quality mindset. Demonstrating a capability to deliver work in a multi-project team-oriented environment will be key.

• Strong writing skills and written communications.
• Critical thinker and ability to execute with a client centric mentality.
• Ability to work independently and understand/document problem statements.
• Preferred working hours are 12pm - 8pm CT, Monday through Friday. We are willing to work with a well-qualified candidate on alternative hours if needed. However, please note, this position occasionally requires evening and weekend work.
• Proficiency with IT terminology and ability to build solid working relationships with IT partners.
• Data-driven with experience in dashboard creation. Proficient in Excel and SFDC.
• Embraces change, especially in the technology space and eager to adopt and apply new technology to work.
• Ensure focused pull-through of core work. Experience working in, or supporting a sales / account team organization Understands basic aspects of the healthcare environment, pharmaceutical benefit management industry and specialty pharmacy services industry and medical benefit knowledge, disease/health management industry knowledge a plus.