At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary:As a Manager on the Retail Pharmacy Workflow Design team you will serve as a business subject matter expert identifying opportunities to address business challenges and contribute to value by reducing time needed to complete processes and helping to prioritize work.
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In this role, you will need to advocate for store teams by designing system changes to help teams work more efficiently, safely, and in a compliant manner. As a member of this team, you will need to collaborate, impact, and influence a wide range of cross-functional partners, striking a balance between stakeholder needs and the overall colleague experience.You will be responsible for building, monitoring and reporting on utilization of proper workflow processes and applying that to explore areas of opportunity to optimize workflow efficiencies. You will assist the greater team with day-to-day data needs as it relates to workflow maintenance, pilot monitoring and project discovery. You will assist with inquiries from senior leadership, field management and store teams. You will also provide readouts to leadership on KPIs created to monitor impact and utilization of applications owned by our team. Additionally, you will be participating in User Acceptance Testing for upcoming Workflow enhancements with Initiative owners and Product teams the ensure your changes function properly.Required Qualifications:
- 5+ years required experience as Product Owner, Business Analyst, Project Manager, Consulting, IT, Pharmacy Technician, or related field
- 5+ years' of retail pharmacy experience
- 5+ years' in role interfacing with broader field leadership / corporate partners to influence execution or change
- 5+ year's experience leveraging both analytical and creative problem-solving abilities; able to identify solution types that are both evolutionary and highly disruptive
- 5+ years' experience driving efficient and effective planning processes by implementing and upholding a strong project management discipline across boundaries
- 5+ years' experience leveraging powerful communication skills by communicating effectively and succinctly with a diverse range of constituents, both verbally and on paper, and with all levels of an organization.
- 5+ years experience influencing without authority
- Demonstrated track record of high performance
- Demonstrated growth mindset and willingness to learn and accept feedback
- Intermediate to Advanced - level skillset using products in Microsoft Office Suite (Word, Excel, PowerPoint, etc)
- Intermediate to Advanced - Experience performing data analytics leveraging tools such as SQL and Tableau
- Occasional travel as necessary for field and corporate interfacing
- Regular and reliable attendance
- Any additional tasks as directed by supervisor or manager
- 8+ years' of retail pharmacy experience
- 8+ years' in role interfacing with broader field leadership / corporate partners to influence execution or change
- 8+ year's experience leveraging both analytical and creative problem-solving abilities; able to identify solution types that are both evolutionary and highly disruptive
- 8+ years' experience driving efficient and effective planning processes by implementing and upholding a strong project management discipline across boundaries
- 8+ years' experience leveraging powerful communication skills by communicating effectively and succinctly with a diverse range of constituents, both verbally and on paper, and with all levels of an organization.
- 8+ years experience influencing without authority
- Background in product stable-state management
- Advanced Degree Preferred. Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:$66,330.00 - $145,860.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.