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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
We are hiring Manager Informatics to support Complaint, Grievances and Appeals (CG&A) team. This position will play an important role to build and maintain dashboard, perform data analysis to support root cause corrective actions and present the data to executive management.
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This role will have several ad hoc analysis tasks that need to be managed on daily basis
- Analyzing data to understand trends, patterns, and insights.
- Creating interactive and visually appealing dashboards and reports to represent data effectively.
- Using Tableau's features to combine multiple data sources and create complex visualizations.
- Connecting to various data sources, including databases, spreadsheets, and cloud services.
- Preparing and cleaning data to ensure accuracy and consistency for visualization.
- Managing data extract refreshes and optimizing performance.
- Working closely with stakeholders, such as business analysts and managers, to gather requirements and understand business needs.
- Troubleshooting and resolving any issues related to data discrepancies or visualization errors.
- Maintaining and updating dashboards and reports as new data becomes available or business requirements change.
- Ability to connect appeals operational process knowledge to data trends and patterns to come to meaningful conclusions
- Understand business intent and operate independently to bring relevant insights
Required Qualifications
- 5+ years of experience in dashboard building
- 3+ years of working with process owners in operations set up to build meaningful insights
- 3+ years consulting with business partners to create impactful reporting capabilities.
- 3+ years in business requirement gathering for ad hoc analysis
- Minimum five years of experience working in claims or appeals analytics and with complex data structures and large datasets in a real business setting.
- Project management methodology
- Tableau certification
- Bachelor's degree in Computer Sciences or equivalent experience.
The typical pay range for this role is:
$66,330.00 - $145,860.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
We anticipate the application window for this opening will close on: 11/08/2024
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.