Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position Overview:The Industrial Engineering Manager in Workforce Management will lead and mentor a Senior Analyst, providing both technical guidance and professional development. This role is critical in overseeing pharmacy workstations, ensuring effective labor allocation to over 9,000 stores, and optimizing labor standards and processes. The ideal candidate will bring deep expertise in industrial engineering, labor analysis, and cross-functional collaboration. The manager will drive the development and validation of labor standards, analyze workload changes, and present actionable insights to leadership for continuous improvement.Job Responsibilities:Team
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- Lead and mentor a senior analyst, guiding them in solving complex technical problems, improving their analytical skills, and supporting their professional development
- Act as a role model for a culture of excellence, collaboration, and innovation within the team
- Collaborate with leadership to refine individual team roadmaps, ensuring alignment with broader organizational objectives.
- Provide strategic direction for the team, ensuring goals are met with efficiency and accuracy
- Own the IE portion of the internal scheduling system, ensuring accurate data refresh on a quarterly and annual basis
- Ensure the accuracy outputs of the scheduling system, specifically daily and weekly demand
- Provide recommendations for scheduling system troubleshooting and field questions
- Develop and validate labor standards for pharmacy workstations, ensuring accuracy, efficiency, and alignment with organizational goals.
- Conduct labor analysis to assess the impact of process changes and evolving operational workflows.
- Understand and forecast the implications of workload changes on labor requirements and productivity.
- Produce clear and compelling presentations to leadership, offering informed recommendations for improvements in labor allocation
- Serve as a subject matter expert on pharmacy workstation operations, maintaining a deep understanding of workload implications and labor efficiency across the network.
- Oversee assigned pharmacy workstations ensuring labor standards, volumetrics, and budget calculations are aligned for optimal labor allocation.
- Develop quarterly and annual labor forecasts, ensuring resources are allocated effectively.
- Cultivate and maintain strong working relationships with internal and external stakeholders, including the broader WFM team, pharmacy workstation partners, and leadership.
- Work collaboratively to ensure alignment across teams and effective execution of initiatives.
- Minimum of 4 years of experience in industrial engineering, workforce management, or labor optimization, with at least 1-2 years in a leadership or managerial role.
- Experience with labor standards development.
- Communication and presentation skills, with the ability to present complex data to leadership.
- Proven ability to lead and develop teams, foster collaboration, and mentor senior analysts.
- Experience with labor standards development, volumetric analysis, and budget forecasting.
- Expertise in workforce management systems, scheduling systems, and labor analytics.
- Experience in the pharmaceutical or retail industry, with a focus on pharmacy operations.
- Strong problem-solving skills and the ability to think critically in a fast-paced, evolving environment.
- Bachelor's in industrial engineering, or related field
40Time Type
Full timePay Range
The typical pay range for this role is:$54,300.00 - $159,120.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 03/07/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.