Manager, Enterprise Resiliency

The role will be responsible for interfacing with senior management and company stakeholders while also implementing and supporting services. The position will work cross-functionally across lines of business to ensure a consistent business approach and will act as the lead relationship manager for all points of Business Continuity and Resiliency program escalations, contentions, or concerns.
The position reports to the Senior Manager of Enterprise Resiliency. The ideal candidate will be an expert in their field that possess excellent customer service skills, analytical skills, written and verbal communication skills. Primary Job Duties & Responsibilities

• Work with an assigned business portfolio to ensure compliance with Business Continuity program policy, standards, and effective crisis management response and communications.

• Develop and lead Business Continuity planning activities with a major focus on assuring the adequacy of Business Continuity Plans (BCPs) for critical business areas, functions, and applications to maintain continued operations, asset protection, loss mitigation, and favorable recovery times in the event of a disruption.

• Work with department leaders to develop Business Impact Analyses, risk assessments, risk mitigation solutions, and BCPs to ensure business units can continue to manage critical business functions, satisfy regulatory obligations, and maintain compliance with client contracts.

• Collaborate with business unit leaders to identify gaps and address deficiencies in recovery strategies to enhance contingency plans.

• Develop, coordinate, and facilitate comprehensive and integrated exercises to regularly test BCPs to identify weaknesses and areas of improvement. Document and report on exercise results and coordinate with business leaders to remediate issues.

• Facilitate the development of Site Incident Management plans and exercises.

• Initiate immediate course of action against significant events in various size and scale of impact (hurricane, social unrest, pandemic) by supporting business unit incident response calls and business units during large scale crisis events.

• Manage emergency notification system for business units and ensure updates reflect changes in staff size, location, organization, home office, and facilities.

• Utilize Business Continuity planning tool and ensure program updates are made in accordance with key deliverables.

• Facilitate business continuity training and awareness for designated management in all functional areas.

• Perform program and project activities as assigned by Senior Manager or Director.Required Qualifications

• 5+ years of combined experience in Business Continuity, Enterprise Resiliency, Risk Management, Crisis Management, Emergency Management, Project Management, Operational or Project Management.

• Minor travel expected 0-5%.

Preferred Qualifications

• Professional certification within the business continuity/disaster recovery industry (i.e., Certified Business Continuity Professional)

• Strong project management experience.

• Experience using and maintaining BC planning tools.

• Experience with emergency notification system.

• Experience in presenting to, and proven ability to effectively communicate with senior management.

• Excellent written, oral, and presentation skills.

• Must be able to interface and coordinate efficiently with business partners locally and in remote locations.

• Excellent organizational, project, and time management skills.

• Highly motivated individual with the ability to work in an extremely fast paced environment, lead a team and make decisions.

Education

• Bachelor's degree required or equivalent work experience.Pay Range

The typical pay range for this role is:$66,330.00 - $159,120.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 03/28/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.