Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The hours for this position are Friday through Monday 8:00 AM - 6:45 PM

• Responds to inbound security alarm events by calling/dispatching appropriate authorities and following written instructions for specific events.
• Monitors video surveillance for breaches in building security and responds by taking appropriate action as determined by written policies and procedures.
• Communicates with store personnel and local authorities with security related issues.
• Partner and corroborate with federal and state government agencies (DEA, FDA, FBI, Board of Pharmacy) to ensure compliance of security alarm systems and frequent communications for active investigations of organized retail crime.
• Maintains accurate alarm contacts for registered premises.
• Maintaining alarm processing database. (Call list updates, code assignments, site information adjustments, and new account entry.)
• Remotely accesses alarm systems and makes program changes as needed.
• Performs system backups and system maintenance as instructed.
• Works alongside SOC Supervisors to deliver superior security services to CVS Health business units.
• Generates alarm related reports for distribution to Loss Prevention and Operations management.
• Identifies, documents and creates R&M tickets for end users in incident management tracking system.
• Trains Alarm Coordinators on various functions of SOC operations.
• Performs designated supervisory functions below but not limited to:
  • Assist with any issues or questions all other alarm analysts may have.
  • Clear and delegate weekend task list
  • Monitor department Mailbox for emergency emails.
  • Setup guard service if needed.
  • Setup surveillance projects for Asset Protection Leaders
  • Communicate with on call Supervisor.
  • Communicate with on call Service Technician if necessary.
  • Answer inside emergency phone line
• Must have the proven ability to:
  • use logic and reasoning to reach conclusions and approaches to problems.
  • use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters.
  • think quickly.
  • work under stressful situations
  • actively listen and communicate effectively through clear speech and hearing.
  • follow instructions.
  • write clearly and spell correctly.
  • establish priorities and pass on information as needed.

• 1+ year of emergency dispatch or command center leadership experience.

• Ability to effectively train associates in a variety of functions.
• Proven ability to prioritize competing demands.
• Strong organizational skills to handle multiple tasks simultaneously with a minimum of supervision.
• Ability to effectively interact with management and local emergency response authorities.
• Previous experience with Bosch, DMP, Firelite, and Honeywell alarm panels
• Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player.
• Ability to effectively interact with management and local emergency response authorities.
• Demonstrated ability to work with a high degree of accuracy and attention to detail.
• Demonstrated ability to maintain information in the strictest confidence.
• Experience providing customer service, preferably over the telephone, with proven ability to be sensitive to each request and apply strict confidentiality.
• Familiarity with the Internet, including ability to quickly and easily navigate through search engines and websites.
• Must be proficient and fully functional in Microsoft Office applications and able to effectively utilize all available office management technology.
• CSAA Level I & II certification a plus

• High School Diploma or GED
• Associate's Degree preferred