At Omnicare, we support our company's purpose by delivering practical and innovative solutions to address the needs of continued care communities. This critically important role is responsible for developing and managing national and regional client relationships. Retain and expand existing business and are the key point of contact for driving customer satisfaction.

Your key job responsibilities include:

Retain 40%

• Build strong client relationships by consistently delivering client interactions that develop trust and show CVSH value
• Develop cadence of regular client meetings to establish strong connectivity with key partners. Attend client meetings as needed within LTC facilities.
• Create and deliver Quarterly Business Reviews to national client leadership to review business deliverables and evaluate new opportunities
• Ensure service level agreements and performance guarantees are being met by influencing internal partners to remove or reduce roadblocks
• Identify at-risk accounts and consult with internal partners to assist with development of action plans to address customer risks and opportunities

Service 40%

• Proactive managing the account and aligning with client priorities
• Assess client needs by partnering with corporate client leadership and present Omnicare & CVSH value proposition for new products and services to grow portfolio base
• Partner with Account Managers to ensure provision of services at the local/facility level

Growth 20%

• Partnering with internal associates on pricing
• Proactively review pricing to identify client education and upsell opportunities
• Grow current customer portfolios by obtaining additional buildings/sites not currently serviced by CVSH Omnicare via the renewal process
• Responsible for contract renewals of existing clients, including needs assessment, pricing strategy, negotiation, and contract presentation. Work closely with clients within the LTC facilities.
• Operate with strong business insight and industry knowledge, remaining conscious of industry trends

Required Qualifications

• 5+ years of related customer facing experience
• The ability to travel overnight at least 25%
• Valid drivers' license and able to provide proof of insurance if driving
• CRM proficiency, preferably Salesforce

Preferred Qualifications

• 3+ years of direct account management experience
• Experience with portfolios representing $5m annually
• Healthcare industry experience
• Knowledge of pharmacy operations and processes
• Proficient in Microsoft Office to include Word, Excel, and PowerPoint
• Excellent interpersonal skills and advanced verbal and written communication skills
• Ability to function independently, possess flexibility, and the ability to work effectively with internal and external principals both in person and remote work environments
• Demonstrate excellent time management skills by effectively balancing priorities to managing, planning, and meeting to ensure all deadlines are met
• Ability to build credible relationships with management teams and business partners

• Excellent collaboration skills and ability to influence others by offering solutions customized to each customer while ensuring the solutions delivered are of high quality and meet their expectations and needs

Education

Bachelors' degree or related experiencePay Range

The typical pay range for this role is:$54,300.00 - $119,340.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 02/28/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work. CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.