Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Responsible for the general maintenance and troubleshooting of the facility's terminals, computers, monitors, printers/copiers, Radio Frequency (RF) handheld devices and telephones. Responsibilities also entail knowledge in preventative maintenance procedures, troubleshooting guidelines, work requests documentation, spare parts procurement, and inventory control of assets mentioned above.

• Troubleshoot and train others on new software, systems, or additions to CVS operations.
• Perform assigned preventive maintenance of all electronic systems and components.
• Read, comprehend, and interpret technical reference manuals.
• Maintain all service provisions for both DCs (WDC & NSDC).
• Maintain a monthly calendar in our Data Room SharePoint site on all routine maintenance within our DCs.
• Install and/or modify existing images for different RF devices.
• Interact professionally with outside vendors, Management, and Corporate.
• Do a scheduled Plan Maintenance on TCA cabinets, and other DC IT assets.
• Meet department deadlines. Maintain follow up and follow through.
• Answer calls and pages professionally and courteously. Complete requests in a timely manner.
• Keep manager informed on a timely basis.

• 1+ years of professional experience, preferably in manufacturing or distribution environment.

• Familiarity working in a MDF (Main Data Frame) and IDF (Intermediate Data Frame) rooms.
• Intermediate computer components knowledge.
• Familiarity with different Internet browsers such as Chrome, Edge.
• Ability to set up and configure computers, including mapping of shared drives, installing printers, and setting up desktop shortcuts.
• Familiarity with MS Office 365 applications.
• Ability to learn quickly and be able to troubleshoot and adapt to a variety of technical situations.
• Professional telephone etiquette.
• Good written and verbal communication skills.
• Knowledge of basic mathematics.
• Ability to train and learn all processes and procedures in the Data Room, and any other function deemed necessary in the Department.
• Willingness to attend classes or training in computer software/hardware.
• Ability to learn the Dematic conveyor system software (Warehouse Control Systems) and troubleshoot.
• Working knowledge of MS Access database.
• You should be comfortable working in a warehouse environment, which includes seasonal temperature changes, rolling equipment, and conveyors.
• Willingness and ability to learn new software, testing procedures, systems and/or requirements deployed in our DC Operations.
• Ability to converse and relay technical information via e-mail.
• Familiarize with the Dematic (WCS), Rx Reddwerks Pick To Light (PTL), warehouse Management System (WMS), and Cognos Reporting functions.
• Ability to train and become proficient in running the Data Room, Billing, dropping bombs, update workload, handling RUSH orders and printing work for the warehouse.
• Flexibility to cover other shifts as needed for IT and / or Data Room requests.
• Physical Demands: This position has an occasionally-medium heavy lifting requirement of 1 - 20 lbs., 32% of time. Occasional very heavy lifting requirement of up to 75 lbs., 32% of time. Other physical activities include walking, standing, climbing (32%).