Intake & Business Prioritization

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position Summary
The Intake & Business Prioritization role is responsible for establishing and maintaining a centralized intake and holistic business prioritization processes for the Grievance & Appeals (G&A) Technology Program. As well as facilitate tracking the end-to-end lifecycle of initiatives from ideation to delivery. Strong organization, coordination, and communications skills are required in this highly matrixed role. The Intake & Business Prioritization role will report to the Lead Director of Workforce Planning & Investments. Primary Job Duties & Responsibilities

• Manage the G&A Technology Program Intake Process to meet business objectives (50%)
  • Establish and maintain process flow and tracking mechanism for new technology ideas for consideration.
  • Develop training and documentation for the intake process, updating and communicating as process changes.
  • Prepare holistic reporting of all initiatives in intake for disposition, backlog items, initiatives in flight, and delivered.
  • Ensure process is followed for completeness, including a Cost Benefit Analysis (CBA) when required, partnering with the Director of Workforce Planning & Investments.
  • Prepare agenda, reporting, and facilitate regular intake call with G&A Senior Leadership and key stakeholders to disposition ideas, and follow up with actions, and communicate key decisions made.
  • Facilitate follow up conversations to conduct Initiative process with IT to review process flows, initial assumptions, and potential solution.
  • Facilitate Cost Benefit Analysis calls as required to understand cost and benefit assumptions, and benefit calculations.
  • Ensure intake items approved are entered in Rally by the MHK PM, for backlog refinement to be prioritized within in existing PI or upcoming PI.
• Drive ongoing holistic Business Prioritization and tracking end to end to manage initiatives across G&A lines of business within approved capital, capacity and tradeoffs considerations (e.g., compliance, benefits, etc.), including both technology and business initiatives (40%)
  • Partner with the Director of Workforce Planning & Investments to develop and maintain the framework and process to prioritize initiatives at intake and in advance of PI Planning.
  • Partner with the Director of Workforce Planning & Investments and Director of Strategy & Performance Management to refine the template and process for quarterly updates.
  • Establish and drive quarterly process with Value Stream leads to review and update compendium of Value Stream Maps and Business Charters.
  • Prepare agenda, reporting, and facilitate quarterly business prioritization call with G&A Senior Leadership and key stakeholders to review the roadmap, backlog, re-prioritize strategic initiatives, and follow up with actions, and communicate key decisions made.
  • Ensure Value Stream Leads are prepared to report out on initiative and benefit delivery with G&A Senior Leadership and key stakeholders.
  • Manage the initiatives source of truth end to end from idea, intake, backlog, inflight, and delivered, working closely with the Director of Workforce Planning & Investments to capture planned and actual benefits monthly.
  • Drive follow up with actions, and communicate key decisions made.
  • Support Director of Strategy & Performance Management on PI Planning materials to communicate priorities.
• Project management of annual capital planning process (10%)
  • Facilitate ideation and charter creation.
  • Set and communicate the timeline for planning, including follow ups.
  • Partner with IT to confirm capacity to execute against ideas.
  • Ensure checklist is complete of all items required to business to make funding decisions.

• Has exhibited strong communication skills, coordinating across multiple key stakeholders
• Has ability to understand technical ideas and relay key points in business language, focused on impact, outcome and value delivered
• Experience and comfortable working in highly matrixed teams, stakeholders at various levels
• Quick Base knowledge is required

• Bachelor's degree or equivalent work experience (Highschool + 4 years of relevant work experience.)