Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.The Housing Administrator builds strategic collaborative relationships with state agencies, provider groups, community-based organizations, and state housing entities across the state of Florida. They leverage these relationships, county housing programs, and initiatives to better support the unique needs of our Medicaid members with housing insecurities. The incumbent also works directly with Aetna Better Health of Florida members, community stakeholders, and agencies to address emergent and urgent housing needs.Responsibilities include:

• Develop policies and procedures for supporting member access to Florida permanent supportive housing
• In partnership with the health plan and by utilizing the Florida Medicaid contract, establish a strategic plan to include objectives, required reporting, intended outcomes, and results
• Serve as health plan liaison and cross collaborative partner with Florida state agencies, provider groups, and community-based organizations
• Provide training and education to both internal staff and external stakeholders in Florida
• Support Care Management & Utilization Management staff, when complex needs are identified, and assistance is needed with connection to services, additional resources, and transition planning
• Attend and support health plan rounds
• Partner, support, and collaborate with Florida State and local housing authorities
• As the Aetna Better Health of Florida Housing Subject Matter Expert, collaborate with the RFP team and assist with providing information for State RFP requests and renewals
• Emphasize on reductions in care disparities and increased health equity
• In partnership across multiple departments, coordinate the monitoring and tracking of outreach events which align and support community and membership goals

• 5 or more years of experience in public sector, managed health care
• Minimum of (2) years' experience in assisting the elderly and persons with disabilities to secure accessible, affordable housing through Federal (such as HUD, Shelter Plus Care, SAMHSA, and USDA), as well as local programs
• Must be a resident of Florida (Miami or surrounding areas)

• Proven communication skills both written and verbal; able to communicate effectively with all levels of an organization from C-Suite executives to front-line staff
• Group facilitation/presentation skills that inform and influence internal and external parties
• Experience in successfully building, maintaining, and supporting effective relationships across cross-functional teams to achieve goals
• Experience in managing project expectations and deadlines
• Broad knowledge of community resources including behavioral health and substance use disorder delivery system in Florida
• Ability to interpret rules, regulations, and policies and to make decision in accordance with established policies

• The highest level of education desired for candidates in this position is a bachelor's degree in Human Services or a related field is preferred, or an equivalent combination of education and experience.