Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
he Health Coach telephonically outreach es our Medicare population to improve m edication adherence and/or HEDIS diabetes and blood pressure control , provid ing education and address ing any barriers to adherence by utilizing the member's benefits. This may include outreach to pharmacies and pr escribers. TheHealthCoach utilizes acollaborativeprocessofassessment, planning, implementation, and coordination toengage,educate,and promote/influencemembersindecisionsrelatedtoachievingand maintaining optimal healthstatus.
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- AssessmentofMembers:Through motivational interviewing and theuseof various tools,uses healthcare knowledgeandexperienceof health risk behaviorstoconductevaluationofmember'shealthstatus for either HEDIS health screening / control or Medication Adherence.
- Utilizesinfluencing/motivationa l interviewingskillstoensure memberengagementand discern health needs based on key questions and conversation to promote behaviorchangestoachieve optimum levelofhealth
- Partnerswithmembersto identify opportunitiesforintegrationinto availableinternal/externalprograms
-Usingholisticapproachconsultswith Manager orotherstoovercomebarrierswithassistingmembersin meetinggoalsand objectives
- Utilizing interviewingandactivelisteningskills,providescoaching, information and supporttoempowerthemembertomakeongoingindependenthealthy healthcare choices.
-Interpretsand utilizes guidelines /criteriato positively impact membershealth
-Providesup-to-datehealthcare informationtohelp facilitate themember'sunderstandingofhis/herhealth status
-Helpsmemberactivelyandknowledgably participate withtheir providerinhealthcaredecision s
- Applies judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact healthcare access, services and resolution of member issues.
-Develops a proactive course of action to address issues presented to enhance the short and long term health outcomes as well as opportunities to enhance a member's overall wellness through integration.
1-3 years Microsoft Office
3-5 years practice experience-- Renal, Diabetes, Hypertension, Primary Care/Geriatric, Oncology
-Managed Care and Medicare experience
Preferred Qualifications
Healthcare licensure and/or certifications (RN, LPN, MSW, LCSW , CDE etc ) h ighly preferred
- 5 years practice experience-- Renal, Diabetes, Hypertension, Primary Care/Geriatric , Oncology
- Managed Care and Medicare experience
- Previous telephonic coaching , educati on or case manag e ment experience
- ExcellentcomputerskillsincludingMSOfficeapplications
- Independent worker
- Excellent time manager
- Excellent analytical and problem solving skills
- Effective communications, organizational, and interpersonal skills , Bilingual a plus
- Demonstratedabilitytocommunicate,problemsolve,andworkeffectively withpeople,usegoodjudgmentinchallengingsituations
- Experiencein facilitating clientpositivebehavioralchange
- Backgroundinmotivationalinterviewing,activelisteningskills.
Education
Associates Degree or equivalent experience
Pay Range
The typical pay range for this role is:
$46,988.00 - $122,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
We anticipate the application window for this opening will close on: 11/22/2024
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.