GRS Learning & Training Lead

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.At Aetna, we are committed to helping our members achieve their best health in an affordable, convenient, and comprehensive manner. Group Retiree Solutions (GRS) is a core component of the Aetna Medicare Organization. Our vision is to develop an industry-leading group retiree health care business by delivering unrivaled value to our plan sponsors and members alike. We aspire to provide personalized, member-centric care that treats retirees like human beings during a sensitive chapter in their lives. We work as a strategic partner that is uniquely committed to helping our clients reach their benefit goals. Imagination, innovation, accountability, and teamwork, with an emphasis on structure and process, drive us to deliver unparalleled results.GRS is seeking to hire a new Learning & Training Lead within the Strategic Business Initiatives (SBI) Team that will manage and execute on our learning and training initiatives across the organization.This individual serves as the subject matter expert for GRS learning initiatives and will be responsible for:

• Assessing learning needs across GRS in partnership with internal and external partners.
• Developing annual GRS Learning Roadmap based on needs and prioritizing/aligning needs to GRS departmental goals and the broader organization.
• Ensuring colleagues across GRS are effectively trained on regulations, new products, processes, tools, programs, and enabling our teams to become aware of / stay aligned with organizational goals.
• Leading cross-department initiatives to foster collaboration and merge expertise on important learning topics (ex: Advance Notice).
• Fostering cross-team collaboration by creating platforms for knowledge sharing including facilitating workgroups to bring together colleagues from different teams to solve for shared needs.
• Supporting compliance and regulatory training needs and ensuring all colleagues are trained on CMS compliance with MA regulations and guidelines.
• Building and maintaining a library of content (GRS Learning Library) and managing this centralized repository of GRS learning materials, guides, and resources. This includes onboarding content and templates.
• Fostering an environment of learning and development by promoting professional growth by tracking and sharing leadership development programs across GRS platforms (GRS Learning Library and in the GRS Newsletter).
• Research and collaborate with external vendors to identify and evaluate potential training opportunities for the team.
• Leading Annual Aetna Group Medicare Broker Certification Program, which includes:
  • partnering across Group Medicare, Legal and Compliance to update annual training content.
  • developing annual story boards, providing completion reports, troubleshooting user access issues,
  • developing and communicating program status to leadership teams.
  • leading all facets of our external vendor partnership with platform vendor.
• Managing the GRS SharePoint site and collaborating across the organization to ensure the information on the SharePoint site is engaging and effective in helping our teams achieve goals.
• Leading annual SharePoint content reviews and shaping overarching strategy for site resources, tools to promote increased utilization of these resources.

• 7+ years of experience managing projects and initiatives.
• 2+ years experience in leading learning / training sessions.
• Excellent interpersonal, written, and verbal communication skills.
• Excellent critical thinking and project management skills.
• Proven ability to deliver and communicate results in fast-paced environments.
• Experience building out curriculum based on organizational strategy/goals.
• Problem-solver and independent thinker, with track record of meeting team objectives and business goals.

• Track record of creating consensus for change and implementing process improvement strategies.
• Advanced skills in MS Office.
• Well-rounded business acumen with excellent analytical and project management skills.

• Bachelor's degree preferred/specialized training/relevant professional qualification.