The Field Training Coordinator is a critical team member within the CVS Health Enterprise, Learning, Development and Performance - Center of Excellence (ELD&P) within the Human Resources department and reports to the Field Training Supervisor. Field Training Coordinator will manage colleagues through their LearnRx training program by coordinating activities with colleagues, managers, and coaches. FTC's build and manage relationships with key stakeholders, leveraging data to continually evaluate the learner experience to measure training effectiveness and colleague performance.

The ideal candidate has a relentless passion to drive innovative, engaging and measurable training experiences that improves colleague sentiment and business outcomes.

Role Responsibilities:

• Conduct virtual & live classroom training for select programs as needed - NCO,TTC and ASHP

• Manages trainees through the LearnRx training program to ensure completion within the expected timeline

• Monitor, assess and manage the engagement and overall execution progress to identify opportunities and provide mitigation plans as necessary

• Monitor and conduct key assessments during the training process, reviews results with the PM, and provides mitigation plans when necessary

• Schedule new hires in the SDS as defined within the training program's structure

• Identifies eligible colleagues at SDS locations, assigns and facilitates the required training for them to become coaches

• Assess Skill Development Store coaching environments and escalates gaps to field leaders for mitigation

• Monitor dashboard daily to identify and address opportunities that may impact the experience or execution of the program

• Monitors curriculum progress, partners with store team/district leader (DL) when needed for root cause analysis to ensure colleague graduation from the LRx program

• Build and manage relationships with Field RX Management, Pharmacy Managers, peers and Field Training Supervisors.

• Establish regular communication touchpoints with field leaders to provide update on trainee progress and propose mitigation plans when necessary

• Leads monthly "State of the District" Meeting with RX DLs to provide training updates

• Travel within their market weekly to complete training activities, manage the quality of each SDS, and develop coaches when needed

• Escalates all training concerns weekly to DL for follow-up, partnering with FTS/HRBP when necessary

Required Qualifications:

• 1+ years' experience in a customer service, training delivery or relevant work experience

• Nationally Certified Technician (CPhT via PTCB or ExCPT) or commits to becoming nationally certified within 6 months of hire

Preferred Qualifications:

• Training Certificate or Licenses

Education:

• High School Diploma or GED required

PRIMARY DUTIES AND RESPONSIBILITIES:

Responsibilities % Time*

Program Oversight and Management 60%

Program Logistics 25%

Stakeholder Management 10%

Delivery 5%

Pay Range

The typical pay range for this role is:

$18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 12/07/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.