Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary:

CVS Health has a powerful purpose - "Bringing our heart to every moment of your health." To enable this purpose, we have several initiatives, existing and new, that are re-inventing pharmacy and enabling better health outcomes. In the Retail Operations Organization, we support our company's purpose and our Pharmacy and Consumer Wellness vision to be America's most trusted health, wellness and pharmacy care partner, delivering differentiated omnichannel experiences and meeting consumers where they are.

• Leads the vision for innovation by continuously looking for opportunities to drive efficiency and productivity across the team; partners with IT and A&BC to identify and recommend implementation of new technologies to achieve this
• Coaches and empowers team to identify new pathways to create simplicity for store teams and field leaders to execute key sales activities
• Fully embraces organizational improvement initiatives, acting as a change agent with one's own team and peers
• Provides both constructive and positive feedback on new initiatives to appropriate teams. Look for ways to break through implementation barriers rather than be impeded by them.

• Leverages a results-oriented mindset to assign appropriate timelines and accountabilities for initiatives, projects and deliverables.
• Empowers the team to drive action steps to bring to completion
• "Inspects What They Expect" - routinely inspects and monitors key processes and functions; institutes improvement
• measures as needed; holds team accountable to KPIs and deliverables
• Optimizes and level sets expectations with stakeholders by partnering closely with Field Leadership, Store Operations, Legal, Regulatory Affairs, Business Compliance Office, and IT to ensure appropriate levels of support and collaboration •
• Work cross-functionally with CSC partners to develop strategies and action plans to mitigate identified risks and opportunities tailored to the specific needs of each operating Division.
• Optimizes use of data to support field execution of key programs and processes; ensures field feedback is incorporated by team into dashboards and reporting to improve utilization and effectiveness
• Actively manages team resources to ensure OpEx, CapEx and IT Labor Hrs spend is within fiscal year budget; recommends and advocates for budget for upcoming fiscal year to support the strategic plan and agenda for the team

• Develops and executes a comprehensive short and long-term strategy to meet the business objectives of the team
• Routinely engages with peers and senior leaders (VP, SVP) across stakeholder groups in thought partnership on policy development and strategy assessment, re-directing as necessary to meet dynamically changing regulatory environment
• Closely monitors macro and micro trends in the sales environment to evaluate risk using internal/external data and subject matter experts; makes adjustments to strategy and actions accordingly
• Navigates ambiguity and change to achieve goals despite potential obstacles.
• Leads and participates in meetings/calls with corporate partners and retail C-Suite Leaders to support overall agenda and governance strategy.
• Champions innovation by bringing ideas to own VP & SVP as well as the broader PCW Team in an agile way, while balancing growth against financial risk and incremental cost to the organization
• Maintains three-year roadmap for IT system enhancement investments to support overall agenda

• Develops the capabilities of direct reports to take on progressively higher levels of responsibility while also establishing and maintaining governance processes that ensure store and field leaders, by position, have the communication and tools they need to deliver effectively.
• Develops robust, diverse talent pools and succession plans.
• Promotes a high-performance culture by clearly setting goals and expectations.
• Develops external and internal networks that support a pipeline of talent into day-to-day and governance team.
• Acts as a coach and mentor for team to develop and support IDPs for high potential talent
• Leverages existing enterprise tools, such as talent profiles and enterprise development programs, to develop talent.

• 15+ years' experience of developing, implementing and executing programs.
• 15+ years of demonstrated successful leadership experience in a highly competitive multi-unit environment. Relevant sectors include retail, healthcare, and pharmaceuticals.
• 15+ years' proven track record of influencing others with and without authority
• 15+ years' experience building high-performing, successful teams developing key talent. Demonstrated passion for bringing new leaders along and helping them realize their ability to impact the business.
• 15+ years' experience actively taking on issues in a decisive manner, while keeping broader organizational dynamics in mind and empowering your leaders to obtain results through building behaviors.
• 15+ years' experience leading under pressure, adapting to changing dynamics in real time, and finding solutions that satisfy multiple 'customers' of the business.
• 15+ years' experience understanding and breaking down highly complex situations to deliver impactful solutions in real time.
• 15+ years' experience effectively demonstrating excellent verbal and written communication skills; very strong interpersonal and presentation skills.
• 15+ years' experience collaborating effectively across different business functions, different perspectives, and different styles of leadership.
• 15+ years' experience demonstrated ability to lead a large organization and manage a multi-million-dollar business unit to achieve financial and business results.
• Expertise leveraging MS Office Suite, including advanced Excel and PowerPoint capabilities.
• Ability to think about the impact of decisions on the broader enterprise.
• Consistently demonstrates strong executive presence.
• Consistent record of exceptional customer service skills in increasing larger scopes of responsibility.
• Deep understanding of Retail Store Operations at CVS, or in other like external business models
• Demonstrated track record of high performance.
• Any additional tasks as required by manager or supervisor.
• Bachelor's degree, or equivalent experience
• Regular and reliable attendance
• Travel- Ability, and willingness, to travel regularly, 25% of time, based on needs of the business.

• Experience working for a Fortune 5 company or working in retail field, or in our retail pharmacy company.
• Advanced degree preferred.
• Experience as a store or field level colleague in the retail pharmacy industry