At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary
Fully remote in the USA.
Shift: Tuesday-Saturday 11:00 AM - 7:30 PM EST
Holiday work is expected. Responsible for provision of telephone-based assessment, triage, consultation, counseling and informational services, delivered in a call center environment using a variety of advanced clinical assessments, motivational Interviewing and solution focused/short-term problem resolution. Provides risk, substance abuse and mental health assessments to develop immediate action/safety plans based on level of urgency. Has an understanding of various levels of care (mental health and substance use) to aid in appropriate recommendation of care based on the assessment of need. Has an excellent ability to join with and collaborate with a member to understand their needs and be in alignment with the member's theory of change.
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Provides information to members regarding mental health, substance abuse, community treatment, and related mental health programs to assist members with linkage to resources to aid in the alleviation of stressors. Collaborates with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members. Requires use of multitasking skills to type/document while also using other tools to assist with call handing while speaking with members. Position protects the confidentiality of member information and adheres to enterprise, EAP policies regarding confidentiality.
Position maintains accurate and complete documentation of required information that meets risk management and regulatory requirements. Position maintains current independent behavioral health license in good standing in the state where they reside, seeking professional development and meeting all state licensure requirements.For more information on our benefit programs, please visit
https://jobs.cvshealth.com/employee-benefitsRequired Qualifications
- 1+ year of crisis intervention skills required
- Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in/ one or more or equivalent is required: LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist.
- 1+ years of EAP, Behavioral Health or Social Services experience
- Experience working with diverse populations
- Familiarity with brief therapy models and Motivational Interviewing
- Call Center work experience preferred
- Ability to establish and maintain rapport quickly to develop a high level of customer trust
- Experience in facilitating patient/client positive behavior change
- Strong computer and literacy skills
- 24x7x365 call center coverage needed, holiday coverage may be required
- Experience in handling mental health, psychiatric care, family situations and relationship concerns preferred
Master's Degree in behavioral health counseling profession. Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:$54,095.60 - $142,576.72This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.